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Nitro 5 AN515-54 crashes on all games

Wessex_GreenlandsWessex_Greenlands Posts: 12Member New User
edited December 2 in Nitro and Aspire Gaming

I have recently purchased a Nitro 5 in the UK it is less than a week old - before I take it back as it is a long way to the store I wondered if anyone could help me troubleshoot the device?

Here are the specs of the machine 

Core i5 8300h
8GB Ram
512gb m.2 SSD
GTX 1050

The issues! 

When running anything graphics related be it photoshop or a game (I'm trying to play GTA V) the machine slows down and crashes.

the bluescreen error is always "VIDEO TDR FAILURE" nvlddmkm.sys 
When the game crashes the error is "ERR_GFX_D3D_INIT" 

Steps were taken so far to try and resolve the issue

following from google searches and threads on this forum I thought it could be the CPU getting too hot so I undervolted to -0.145v as per another thread this seemed to help at first but I got the same error in GTA after this. (I have since reset it to default) I also set the fans to max speed this did not help either

I have updated all of the graphics drivers to the latest version.

I tried running GTA v on the lowest graphical settings this did not help either.

I have attached screenshots, the memory dump log files and a hwinfo log into the attached folder

Please, can you help me! 

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