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Nitro 5 AN515-54 crashes on all games

Wessex_GreenlandsWessex_Greenlands Member Posts: 13

Tinkerer

edited December 2019 in Nitro and Aspire Gaming
Hello,

I have recently purchased a Nitro 5 in the UK it is less than a week old - before I take it back as it is a long way to the store I wondered if anyone could help me troubleshoot the device?

Here are the specs of the machine 

AN515-54
Core i5 8300h
8GB Ram
512gb m.2 SSD
GTX 1050

The issues! 

When running anything graphics related be it photoshop or a game (I'm trying to play GTA V) the machine slows down and crashes.

the bluescreen error is always "VIDEO TDR FAILURE" nvlddmkm.sys 
When the game crashes the error is "ERR_GFX_D3D_INIT" 

Steps were taken so far to try and resolve the issue

following from google searches and threads on this forum I thought it could be the CPU getting too hot so I undervolted to -0.145v as per another thread this seemed to help at first but I got the same error in GTA after this. (I have since reset it to default) I also set the fans to max speed this did not help either

I have updated all of the graphics drivers to the latest version.

I tried running GTA v on the lowest graphical settings this did not help either.

I have attached screenshots, the memory dump log files and a hwinfo log into the attached folder

Please, can you help me! 



FAQ & Answers

  • potato666potato666 Member Posts: 2 New User
    Did you fix it? I have same problem and it was already on service few months ago
  • andylbandylb ACE Posts: 3,829 Pathfinder
    @potato666 Please start a new topic for your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

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