Screen flickering helios 300 - Ph317-52-78

Ibra888

Hello ,
I have bought a brand new acer predatoe helios 300 .. since the beginning the screen was flickering , sometimes pink screen with lines in it until it shut down to black .. i sent it back to the seller , they eventually changed the screen and said their is no problem with the hardware
The new screen is flickering again same problem but less.
Is it a vga problem and should be replaced?
Would this problem escalate ? And shut down the screen eventually?
Is the vga bad or dying ?
Would it be solved with an update ?
Thank you

//Edited the content to add model name on title.​​

brummyfan2

Hi,
Could you please post the full model name, like PH317-xxx, also post the driver version for your display graphics, go to Device manager, expand Display adapters, right click the graphics card, select properties, go to Driver tab and post the snip.

Ibra888

brummyfan2 said:

Hi,
Could you please post the full model name, like PH317-xxx, also post the driver version for your display graphics, go to Device manager, expand Display adapters, right click the graphics card, select properties, go to Driver tab and post the snip.

Ph317-52-78jq 
Model 
Nvidia geforce gtx 1060
Driver version 26.21.14.3615
Intel uhd graphics 630
Both saying device working properly
Both updated

brummyfan2

Hi,
Go to Acer support site and download VGA driver for NVIDIA (388.73), then go to device manager and uninstall current Nvidia driver, install the downloaded driver, it's always better to use the drivers provided by Acer because these drivers are modified to compliment other hardware in your laptop.
https://www.acer.com/ac/en/GB/content/support-product/7602?b=1

Ibra888

brummyfan2 said:

Hi,
Go to Acer support site and download VGA driver for NVIDIA (388.73), then go to device manager and uninstall current Nvidia driver, install the downloaded driver, it's always better to use the drivers provided by Acer because these drivers are modified to compliment other hardware in your laptop.
https://www.acer.com/ac/en/GB/content/support-product/7602?b=1

Didnt work out.. and it started to go black and the screen shut down then i turn it off and on back till it work again and again

XdxD

Ibra888 said:

Didnt work out.. and it started to go black and the screen shut down then i turn it off and on back till it work again and again

Seems like GPU hardware issue. Better get it checked at Acer Service Center if still under warranty.

xapim

Ibra888 try a stock recovery clean install check here but backup whatever you need first if after the issue persist its most probably hardware send it back to get repaired

Karp-Acer_Retired

Ibra888 said:

Hello ,
I have bought a brand new acer predatoe helios 300 .. since the beginning the screen was flickering , sometimes pink screen with lines in it until it shut down to black .. i sent it back to the seller , they eventually changed the screen and said their is no problem with the hardware
The new screen is flickering again same problem but less.
Is it a vga problem and should be replaced?
Would this problem escalate ? And shut down the screen eventually?
Is the vga bad or dying ?
Would it be solved with an update ?
Thank you

Since it could be a hardware issue, we suggest you contact Acer support in your region for further assistance.

Could you make a video showing the issue?

Ryan717

My Screen has  started doing this as well.  Nice to know that  Acer is denying there is an obvious issue instead of taking responsibility for it and helping customers.  If it fails on me, I'll likely never buy an Acer again.  Thanks Acer. You Earned it.