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Screen flickering helios 300

Ibra888Ibra888 Member Posts: 3 New User
edited December 2019 in Predator Laptops
Hello ,
I have bought a brand new acer predatoe helios 300 .. since the beginning the screen was flickering , sometimes pink screen with lines in it until it shut down to black .. i sent it back to the seller , they eventually changed the screen and said their is no problem with the hardware
The new screen is flickering again same problem but less.
Is it a vga problem and should be replaced?
Would this problem escalate ? And shut down the screen eventually?
Is the vga bad or dying ?
Would it be solved with an update ?
Thank you



Best Answer

FAQ & Answers

  • Hi,
    Could you please post the full model name, like PH317-xxx, also post the driver version for your display graphics, go to Device manager, expand Display adapters, right click the graphics card, select properties, go to Driver tab and post the snip.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Ibra888Ibra888 Member Posts: 3 New User
    Hi,
    Could you please post the full model name, like PH317-xxx, also post the driver version for your display graphics, go to Device manager, expand Display adapters, right click the graphics card, select properties, go to Driver tab and post the snip.

    Ph317-52-78jq 
    Model 
    Nvidia geforce gtx 1060
    Driver version 26.21.14.3615
    Intel uhd graphics 630
    Both saying device working properly
    Both updated

  • brummyfan2brummyfan2 ACE Posts: 15,377 Trailblazer
    Accepted Answer
    Hi,
    Go to Acer support site and download VGA driver for NVIDIA (388.73), then go to device manager and uninstall current Nvidia driver, install the downloaded driver, it's always better to use the drivers provided by Acer because these drivers are modified to compliment other hardware in your laptop.
    https://www.acer.com/ac/en/GB/content/support-product/7602?b=1
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Ibra888Ibra888 Member Posts: 3 New User
    Hi,
    Go to Acer support site and download VGA driver for NVIDIA (388.73), then go to device manager and uninstall current Nvidia driver, install the downloaded driver, it's always better to use the drivers provided by Acer because these drivers are modified to compliment other hardware in your laptop.
    https://www.acer.com/ac/en/GB/content/support-product/7602?b=1
    Didnt work out.. and it started to go black and the screen shut down then i turn it off and on back till it work again and again
  • XdxDXdxD Member Posts: 1,209 Overclocked Contributor
    Ibra888 said:
    Didnt work out.. and it started to go black and the screen shut down then i turn it off and on back till it work again and again
    Seems like GPU hardware issue. Better get it checked at Acer Service Center if still under warranty.
    Trying to do my best here - Your happy Predator owner =)!
  • xapimxapim ACE Posts: 4,846 Pathfinder
    edited December 2019
    Ibra888 try a stock recovery clean install check here but backup whatever you need first if after the issue persist its most probably hardware send it back to get repaired


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Acer-KarpAcer-Karp Acer Crew Posts: 2,623 Acer Crew
    Ibra888 said:
    Hello ,
    I have bought a brand new acer predatoe helios 300 .. since the beginning the screen was flickering , sometimes pink screen with lines in it until it shut down to black .. i sent it back to the seller , they eventually changed the screen and said their is no problem with the hardware
    The new screen is flickering again same problem but less.
    Is it a vga problem and should be replaced?
    Would this problem escalate ? And shut down the screen eventually?
    Is the vga bad or dying ?
    Would it be solved with an update ?
    Thank you



    Since it could be a hardware issue, we suggest you contact Acer support in your region for further assistance.
    Could you make a video showing the issue?
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, [email protected].
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