predator sense CPU fan 0rpm

DOTHEYCOOK
DOTHEYCOOK Member Posts: 1 New User
edited November 2023 in 2019 Archives
The laptop fans started making a really highpitched sound. I went to predator sense and turn the fans to max to see if the fan needed to blow out dust or something. It didn't change the sound so I shut down and restarted. Now the cpu fan is showing 0rpm even under load. I even tried to force start it with predator sense with no luck. What could this be? I am the second owner of the laptop but it's only 1 year old.. am i under warranty? 

Answers

  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    The laptop fans started making a really highpitched sound. I went to predator sense and turn the fans to max to see if the fan needed to blow out dust or something. It didn't change the sound so I shut down and restarted. Now the cpu fan is showing 0rpm even under load. I even tried to force start it with predator sense with no luck. What could this be? I am the second owner of the laptop but it's only 1 year old.. am i under warranty? 

    If the laptop purchase date on the proof of original purchase shows under an year, you should be good.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2019
    DOTHEYCOOK if its over 1 year and if you live outside US/CA its probably out of warranty even the 2 year warranty in the US/CA its only valid for the 2017/18 models the all the new 2019 were changed to 1 year unless you bought extended warranty i suspect youre out of the period also if your fan is physically stopped you have to replace it asap dont use the laptop until you do so


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/