Blue screen on aspire 3 a315-54k-59nz

Nucleos

When you resume the acer aspire 3 a315-54k-59nz pc after being suspended, a blue screen error appears: critical_process_died.

Do you know the solution to this error please?

Tom2019

Hi @Nucleos

Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens. If an app crashes, it will do so without taking the operating system out with it.

Please try a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger, power On the laptop and check the issue.

By default, Windows automatically restarts the computer whenever it encounters a blue screen of death. The quick and easy solution is to just turn off the automatic reboot option and force the blue screen to stay there.

Press the Win+R keys to open Run, type SystemPropertiesAdvanced.exe, and click on OK to open advanced System Properties. Click on the Settings button under Startup and Recovery. Uncheck (disable) the Automatically restart box under System failure for what you want, and click on OK. You can now close advanced System Properties.

"Hit Accept if its Helpful" 

christy1

Hi @Nucleos,

Try to do a reset. 

1. Navigate to Settings. ...
2. Select "Update & security"
3. Click Recovery in the left pane. ...
4. Click Get started under Reset this PC.
5. Click Remove everything.
6. Click just remove my files->Reset.
7.  
8.