Predator Sense would not install on Triton 500

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x3m_d3m
x3m_d3m Member Posts: 12

Tinkerer

edited November 2023 in 2019 Archives
Hi,
I had my windows re-installed after my laptop was returned from one of Acer's service centers where they have replaced the motherboard.

The laptop is Acer Preadator Triton 500 (Predator PT515-51) with i7-9750H and RTX 2060 .

After the windows installation all I get is "Sorry! This computer is not supported." .

I have tried with Predator Sense version 3.00.3130 and 3.00.3110 , both gave the same error.

Any ideas ?

Here is the plugs folder (I have checked a few other posts about it):







Answers

  • JackE
    JackE ACE Posts: 44,586 Trailblazer
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    >>>I had my windows re-installed after my laptop was returned from one of Acer's service centers where they have replaced the motherboard.>>>

    Did the ACER service center or someone else re-install Win10?  And was it a Microsoft generic Win10 version or an ACER-specific Win10 version? They are often not the same. Jack E/NJ

    Jack E/NJ

  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

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    The laptop was not running on the Acer version of Windows from day one, because the first thing I did when I got it, was to format the whole drive and installed both Windows and Linux on it and after the clean install everything was running fine. Right now I have only Windows installed.

    The only difference I see with the new motherboard is that its running BIOS version 1.12 and the old one was running version 1.06 , probably the guys at the service center updated the BIOS version with the latest one from https://www.acer.com/ac/en/GB/content/support-product/7905?b=1 .

    Practically I now have 2 buttons on the keyboard that serve no purpose until I have a way to install Predator Sense ...







  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
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    What is the model name shown for you in BIOS and Acer Care Center?
    Trying to do my best here - Your happy Predator owner =)!
  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

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    XdxD said:
    What is the model name shown for you in BIOS and Acer Care Center?
    I already mention it , but here:
    Exact model number: NG-PT515-51-76EW
    BIOS version: V1.12

    Its running on Windows 10 Home 64bit .

  • JackE
    JackE ACE Posts: 44,586 Trailblazer
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    Yes, but the generic version now is not the same generic version you installed earlier. Changes every 6-8 mos. Did you also wipe the hidden ACER recovery partition? Jack E/NJ

    Jack E/NJ

  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

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    The whole drive was wiped.
  • JackE
    JackE ACE Posts: 44,586 Trailblazer
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    >>>the first thing I did when I got it, was to format the whole drive and installed both Windows>>>everything was running fine>>>

    Do you recall the generic Win10 version number? If not, do you recall the approximate date that you downloaded the iso and installed it? That is the version you should try. Jack E/NJ


    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2019
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    x3m_d3m in your bios or acer care center you have to have the following model Predator PH515-51 if you dont have the exact full model name showing in the bios or acer care center you have to send it back to get it fixed only acer engineers can change it to the correct name nothing you can do about it yourself if this is the case also you and everyone else who thinks on formatting it should always create a stock recovery usb drive before doing so for security purposes this should be the first step out of the box


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

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    xapim, it looks like you could be correct about the system name.
    The old name of the system was "Acer Predator PT515-51" and right now its "Acer NG-PT515-51-76EW.
    For the "stock recovery usb drive" , I don't agree. Yes its faster to recover from an image file, but why should I care if I can re-install everything on the machine in less then an hour. I always have Windows and Linux installations on USB drives.
    If you are talking about backups, then I would agree. Everything could happen to you the data on the PC at any point, so backups are a good thing.



  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

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    x3m_d3m said:
    The old name of the system was "Acer Predator PT515-51" and right now its "Acer NG-PT515-51-76EW.
    I have renamed the folder "plugs/Predator PT315-51" from the installation to "plugs/NG-PT515-51-76EW" as this is the name that is show currently in the BIOS and Acer Care Center. That allowed me to install Predator Sense.


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    x3m_d3m said:
    x3m_d3m said:
    The old name of the system was "Acer Predator PT515-51" and right now its "Acer NG-PT515-51-76EW.
    I have renamed the folder "plugs/Predator PT315-51" from the installation to "plugs/NG-PT515-51-76EW" as this is the name that is show currently in the BIOS and Acer Care Center. That allowed me to install Predator Sense.


    Well I glad it worked but you're lucky most times it has to go back for them to fix it 😉


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • x3m_d3m
    x3m_d3m Member Posts: 12

    Tinkerer

    Options
    Well I can send it back but that is another 2 to 4 weeks for them to change this ...
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    x3m_d3m said:
    Well I can send it back but that is another 2 to 4 weeks for them to change this ...
    If you're not too much bothered with it just leave it but if u are the only way its to send it back this issue normally only happens when there's a mobo replacement 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • mediadoctor
    mediadoctor Member Posts: 24 Networker
    edited December 2019
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    I have Solution!
    Please first copy the unpacked PT515 folder directly to the C: \ drive.
    Then open the command prompt as administrator.
    To do this, please enter CMD in the Windows search function at the bottom of the taskbar.
    You will then see the Desktop App Command Prompt.
    Please press with the right mouse button on this entry. A context menu appears and select "Run as administrator".
    In the newly opened window navigate with the listed commands to the C: \ PT515 folder and execute the PT515.bat file.
    The commands must be confirmed by pressing the Enter key:
    cd ..
    cd ..
    cd PT515
    PT515.bat
     
    https://cloud.mail.ru/public/MmFa/HPBcEpzck