Help with keyboard problem predator Helios 300 PH-317

Elanka
Elanka Member Posts: 6 New User
edited November 2023 in 2019 Archives
hello,
i have a problem with my acer predator Helios 300 PH-317. I bought it less than 2 month ago and I noticed that the volume key backlight is not flat like the others and I never really used it so I didn’t pay attention. Today i decided to watch a video on YouTube and when I pressed the key it detached itself from the key and I noticed that the metal thing under it that supposed to hold the key is broken. 1 of the 4 is broken and there is something solid around it like a kind of glue only on this spot so I would like to know if it can be fixed, if it is included in the warranty or i have to change it myself and if so how can i get the replacement keyboard ,by the way I live in Lebanon so I don’t know if I have to go see the seller for the warranty or not. Thanks  

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