Acer Predator 15 won't boot Windows

nageki

Hey what's up, i have an Acer Predator 15 G9-592 that won't boot up Windows and it shuts down after the Windows logo

I tried so far: Put more ram in it Restart battery manually and with the buttom Take the CMOS battery out for hours Two diferent HDD and a m.2 SSD Even with USB it won't go to Windows (only once i could without ssd or hdd) I don't know what kind of issue could he, system bios is v1.05 is an insydeh20 setup utility rev. 5.0 I cant update bios or go to advanced mode

Any help would be very much appreciated

xapim

nageki as @XdxD stated check your battery wear dont take your battery out it was not designed to work without a battery at all if you find out your battery its faulty you have to replace it and it shuts down because you dont have a battery connected

XdxD

Problem with the battery then.

xapim

nageki check here perform a stock recovery clean install delete everything option but if you have something important better back it up first 

nageki

xapim said:

nageki check here perform a stock recovery clean install delete everything option but if you have something important better back it up first 

It won't reach that option too, it shuts down

xapim

nageki if it shuts down even on the recovery you probably have thermal issues have you ever cleaned your fans or repasted  if not probably its time to do so if youre out of warranty or you dont have any seals you can do it yourself if not you will have to send it back also check in the ram compartment you have a kill switch and if its probably pressed when you screw it back if youre unsure add some layers of electric tape to the bit that presses it down

nageki

xapim said:

nageki if it shuts down even on the recovery you probably have thermal issues have you ever cleaned your fans or repasted  if not probably its time to do so if youre out of warranty or you dont have any seals you can do it yourself if not you will have to send it back also check in the ram compartment you have a kill switch and if its probably pressed when you screw it back if youre unsure add some layers of electric tape to the bit that presses it down

First of all thanks for the help, Yea i noticed when it goes ti Windows fans shuts down, i'll try to clean it. What do You mean by kill switch? I don't see anything close to the ram.

xapim

nageki some models have it near the ram slots 

nageki

xapim said:

nageki some models have it near the ram slots 

Oh i Saw it, what do i do with ir again?just press ir down?
 Also how do i take the screws out? I have 4 screwdrivers and none seem to work

xapim

nageki you have to check which bit of the cover presses it down and make sure to add some layers of electrical tap to it to be sure its properly pressed when you put the cover back also one advice do not in any circumstances disassemble your heatsink out to clean the fans properly and the exit airflow unless you have thermal paste ready to re-apply i recommend kryonaut or similar

nageki

xapim said:

nageki you have to check which bit of the cover presses it down and make sure to add some layers of electrical tap to it to be sure its properly pressed when you put the cover back also one advice do not in any circumstances disassemble your heatsink out to clean the fans properly and the exit airflow unless you have thermal paste ready to re-apply i recommend kryonaut or similar

ok so, you gave me an idea and i did that, however when i did that i took out the battery and now it works, however only without the battery, is the battery the issue?
Also, i can't update bios becuase no battery, and i can do GPU benchmark just fine, but when i do CPU benchmark the laptop shut down, also, it shuts down randomly sometimes

XdxD

Install Battery Bar and check the battery wear %.

xapim

nageki as @XdxD stated check your battery wear dont take your battery out it was not designed to work without a battery at all if you find out your battery its faulty you have to replace it and it shuts down because you dont have a battery connected

nageki

XdxD said:

Install Battery Bar and check the battery wear %.

xapim said:

nageki as @XdxD stated check your battery wear dont take your battery out it was not designed to work without a battery at all if you find out your battery its faulty you have to replace it and it shuts down because you dont have a battery connected

No, it won't turn on with battery it shuts down, without it it works, only shut Downs when heavy cpu but with gpu it's ok

I need to replace bat then right?

XdxD

I mean keep both battery and power cable plugged in and then start the PC with AC.

nageki

XdxD said:

I mean keep both battery and power cable plugged in and then start the PC with AC.

no, i have already tried that, in facts whenever the battery is plugged in the laptop wont turn on, only without the battery plugged in

XdxD

Problem with the battery then.

Orce

Hey @nageki have you resolved your issue with changing the battery, have you bought a new battery?
I have the same problem with the same model. It wont boot to Windows with battery attached, but without battery is turning on. The problem is that is booting very slow to windows it needs 3-4min. But after that is working fast in Windows. I even tried to put the battery when the laptop is on, and when i took the charger out after a minute it showed 6 hours left with 100% charged but when tried to open some things it shutt down by itself.
Im not sure if i buy a new battery will it fix the slow booting? 
Thanks in advance.