Nitro AN515-42-R5GT Inconsistent Power Issue

CB29

Hi Everyone.

I have a Nitro AN515-42-R5GT that is used primarily for online gaming. 

First, we had an issue where if the charger was disconnected, there would be no power.  I assumed that the battery was bad, but it was still working with the power cord, so I wasn't worried about it.

Now, we have an issue with the unit not staying powered on.  Before I order a new battery, I wanted to try to confirm that the battery is the issue and not something larger.

This is what happens.  You turn on the computer and the charger light starts blinking orange.  The unit boots up, but as soon as I try to open a program, it's like the power gets cut -- keyboard and screen both go black, and we have to start over.

After several tries, we can get it work as long as we don't move it.  If it has to be moved or unplugged for some reason, we start having the same issue.

Is this a battery, the cable, both, or a bigger issue?

Thank you.

andylb

I can confirm that you have a bad battery, sorry. After charging overnight your battery should have been 100%. The good news is that there is no major system fault and your charger cable is OK.
Please click YES if I have answered your question, thankyou 

andylb

First try a battery reset. Unplug and power off, place a straightened paper clip in the small hole on the underside  of the laptop and press for 10 seconds then leave it alone for 15 mins, then plug in and power up. Also if you open your Acer Care center there is a Battery health test along with the memory test etc.. do this and report back please
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CB29

andylb said:

First try a battery reset. Unplug and power off, place a straightened paper clip in the small hole on the underside  of the laptop and press for 10 seconds then leave it alone for 15 mins, then plug in and power up. Also if you open your Acer Care center there is a Battery health test along with the memory test etc.. do this and report back please
Please click YES if I have answered your problem

I will try that and let you know.  Thank you.

andylb

If that doesn't work, we can do a process of elimination and it will probably be either the battery or the power cord and nothing major

CB29

andylb said:

If that doesn't work, we can do a process of elimination and it will probably be either the battery or the power cord and nothing major

OK, here is what has happened over the last couple of days.

I did what you suggested (though I forgot to unplug) and I got the computer to work the rest of the day.  Acer Care said the battery was 87% charged and the drive was good. Updates were up-to-date.

I had to move the computer at the end of the day.  It remained plugged in all during the day and all night.  The next day, when I tried to fire up the system again, I ran into the same issues as before.  I performed the steps above again (unplugging this time) and ran Acer Care again.  Same results as before - battery good, 87% charged, and drive good.  Computer worked the rest of the day.

I'll add that when the computer was shutting down on its own, the blue light was steady and the orange light was blinking.  Once I performed the troubleshooting steps, the orange light remained steady.

andylb

I can confirm that you have a bad battery, sorry. After charging overnight your battery should have been 100%. The good news is that there is no major system fault and your charger cable is OK.
Please click YES if I have answered your question, thankyou