Hello Everyone! I m a Acer Predator Helios PH315 User. Recently i updated my windows 10.

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PawanG
PawanG Member Posts: 11

Tinkerer

edited October 2023 in 2020 Archives
Hello Everyone! I m a Acer Predator Helios PH315 User. Recently i updated my windows 10 and its version now is 1903. After i did it,my PC is facing problems, after every 10 mins it restarts and shows blue window with sad smiley and the message is that your PC ran into problem and it needs restart. 
MY old version was 1803 and it never had any problems
Please help me with the solution. 

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Answers

  • Commodore_1995#
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    What is the exact model of your notebook? Example AN515-51-75KZ. Also, have you tried to update drivers on intel and nvidia websites? What is the error code?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PawanG
    PawanG Member Posts: 11

    Tinkerer

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    The model is Predator Helios 300 PH315-51 , The screen turns blue and it says your PC rant into problem and it needs restart and it loads something to 100% and then it freezes. I updated my windows through automatic update. After that i did not update any drivers seprately. 
  • Commodore_1995#
    Options
    Can you enter the exact model? Example PH315-51-78NP
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PawanG
    PawanG Member Posts: 11

    Tinkerer

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    Its PH315-51-72UL
  • Commodore_1995#
    Options
    What is the error code that appears in the event viewer on the system tab? Could you update the drivers on the intel and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
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    PawanG said:
    Hello Everyone! I m a Acer Predator Helios PH315 User. Recently i updated my windows 10 and its version now is 1903. After i did it,my PC is facing problems, after every 10 mins it restarts and shows blue window with sad smiley and the message is that your PC ran into problem and it needs restart. 
    MY old version was 1803 and it never had any problems
    Please help me with the solution. 

    This is the main reason no one should update via Windows update you should always clean install it your only solution its clean install it either via acer stock recovery if the recovery partition its not corrupted or Windows USB drive you can't go back now by upgrading to 1903 Microsoft also upgraded the acer stock recovery to 1903 without your knowledge forcing you to stay on 1903 ever after performing a stock  recovery 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Gawain
    Gawain Member Posts: 373 Seasoned Practitioner WiFi Icon
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    on MS's website, the only .iso now is listed as November 2019, but oddly the download is 1909 (September...), does that fix what got broke with 1903?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Try a stock recovery first and you wouldn't find any older versions on ms websites they remove them on purpose Google it you will find it somewhere else 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Gawain
    Gawain Member Posts: 373 Seasoned Practitioner WiFi Icon
    Options
    xapim, the user has a problem after installing 1903, I was pointing out 1909 is the only MS .iso listed and that might resolve what 1903 broke in the first place, if a total reinstall was required eventually.  
  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
    Options
    Clean install 1909. A clean install fixes everything most of the time.
    Trying to do my best here - Your happy Predator owner =)!
  • PawanG
    PawanG Member Posts: 11

    Tinkerer

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    Thank you for your support guys. I would like to know how can i clean install? 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Gawain said:
    xapim, the user has a problem after installing 1903, I was pointing out 1909 is the only MS .iso listed and that might resolve what 1903 broke in the first place, if a total reinstall was required eventually.  
    Gawain MS removes all older versions from the downloads to not let anyone to go back but you can find older versions just google for it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Answer ✓
    Options
    PawanG first try the stocl recovery ALT+F10 on boot and select delete everything option check here


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PawanG
    PawanG Member Posts: 11

    Tinkerer

    Options
    Hello All, 

    I would like to thank you all for the ideas and support. The reset to stock recovery step worked perfectly fine for me. I got real time from my work in this quarantine and only then i was able to perform this. Now the error doesnt come and we can close this thread as solved :)  
  • PawanG
    PawanG Member Posts: 11

    Tinkerer

    Options
    PawanG said:
    Hello All, 

    I would like to thank you all for the ideas and support. The reset to stock recovery step worked perfectly fine for me. I got real time from my work in this quarantine and only then i was able to perform this. Now the error doesnt come and we can close this thread as solved :)  
    Note: Also during clean recovery i did not select to delete all my files. Only deleting C was enough to solve the problem. 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited June 2020
    Options
    PawanG if you choose delete everything it will format the os completely to a clean install (second drive will never get affected during a clean install only the main system drive) if you choose keep my files it will not do absolutely anything only tries to correct system files which wont solve any software issues but im glad you managed to fix it my advice is dont let windows update any drivers/firmware (search google on how to limit/disable windows updates)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/