touchpad and mouse icon is disappeared from everywhere

I just purchased a new device and had to install windows due to some reason. I installed windows 10, during installation I found out that I cannot see my mouse icon on the screen. I contineued with my keyboard.
After installing the windows, I still cannot find mouse icon on screen. The settings of the touchpad are cannot be seen anywhere at all. its like it doesnt exist. Heres what I have tried so far

-Install latest touch pad software for my product from Acer site.
-Touchpad settings are not found in Settings.
-Touchpad settings are not found in BIOS
-Touch pad drivers (after installing) are not found in device manager.

I am unable to find anything related to touchpad in my windows. As I said it looked like it disappeared from everywhere.

Please let me know what else should I do.

PS: I can see mouse icon when exteranl mouse is attached and I can use it too with external mouse. touchpad is dead.

Accepted answers

smartge3k

Thank you everyone for your help.

I called Acer support and they asked me to download “Intel Serial Io WinPre” and it worked like a charm.

All comments

brummyfan2

Hi,
Could you please post the model of name of your PC/Laptop, like E5-xxxx, in the meantime, go to BIOS and move to Main tab and check whether you have Advanced mode for Touchpad.

Image: https://us.v-cdn.net/6029997/uploads/editor/37/1rlorg1ipths.jpg

smartge3k

Thank you for your answer.
As I said I cannot see this option in the BIOS menu, that is why I am more worried. Touchpad option or menu is no where.
My laptop mode is Acer Aspire A515-54G-50F2

smartge3k

brummyfan2 said:

Hi,
Could you please post the model of name of your PC/Laptop, like E5-xxxx, in the meantime, go to BIOS and move to Main tab and check whether you have Advanced mode for Touchpad.

Thank you for your answer.
As I said I cannot see this option in the BIOS menu, that is why I am more worried. Touchpad option or menu is no where.
My laptop mode is Acer Aspire A515-54G-50F2

brummyfan2

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, once the reset completed, leave the laptop to rest for a while, then reconnect the AC adapter and try starting, 1 in my snip is the pinhole.
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

smartge3k

@brummyfan2 Thank you for your replies. I tried this one, but it didnt work. Still the same.

brummyfan2

smartge3k said:

@brummyfan2 Thank you for your replies. I tried this one, but it didnt work. Still the same.

Hi,
Please wait for someone else to help you.

billsey

Likely the Windows reinstall didn't get some of the Acer drivers, IIRC the touchpad driver is buried inside other driver packages (maybe chipset driver?). Download the Windows 10 drivers for your model from the Acer support site onto a flash drive, then use the flash drive to install each of them. Eventually the touchpad should come back.