touchpad and mouse icon is disappeared from everywhere

smartge3k
smartge3k Member Posts: 8

Tinkerer

edited September 2023 in 2019 Archives
I just purchased a new device and had to install windows due to some reason. I installed windows 10, during installation I found out that I cannot see my mouse icon on the screen. I contineued with my keyboard. 
After installing the windows, I still cannot find mouse icon on screen. The settings of the touchpad are cannot be seen anywhere at all. its like it doesnt exist. Heres what I have tried so far

-Install latest touch pad software for my product from Acer site.
-Touchpad settings are not found in Settings.
-Touchpad settings are not found in BIOS
-Touch pad drivers (after installing) are not found in device manager. 

I am unable to find anything related to touchpad in my windows. As I said it looked like it disappeared from everywhere. 

Please let me know what else should I do. 

PS: I can see mouse icon when exteranl mouse is attached and I can use it too with external mouse. touchpad is dead.

Best Answer

  • smartge3k
    smartge3k Member Posts: 8

    Tinkerer

    Answer ✓
    Thank you everyone for your help. 
    I called Acer support and they asked me to download “Intel Serial Io WinPre” and it worked like a charm. 

Answers