Swift SF 315 will not recognise USB Optical drive

cfpg02

I bought a USB optical drive, mainly for loading CDs to my itunes. It appears in the devices as a Matshita UJ3875AS and device manager claims it is working OK. But it does not appear in file explorer and no media player sees it. I tried windows media player VLC and itunes. I'm on Windows 10. And I know the drive is OK because it works fine on my Dell laptop, recognised instantly and works perfectly. 
Can anyone help, please?
JR 

brummyfan2

Hi,
What's the full model name? Is it SF315-41 or SFF315-51?
Have you tried in USB 2.0 port, if that's present in your laptop?

brummyfan2

Hi,
What's the full model name? Is it SF315-41 or SFF315-51?
Have you tried in USB 2.0 port, if that's present in your laptop?

billsey

Try plugging it into a USB hub with external power.

cfpg02

Thanks @brummyfan2 and @billsey.
FYI it's a SF315-52G and it turns out the problem is solved by using the USB3 port. I simply didn't realise I was using the USB2 port. Doh! Brummyfan2's comment prompted me to check. Strange that it worked on my old Dell though, it only has USB2.
Anyway, problem solved, thanks to both.
John

brummyfan2

cfpg02 said:

Thanks @brummyfan2 and @billsey.
FYI it's a SF315-52G and it turns out the problem is solved by using the USB3 port. I simply didn't realise I was using the USB2 port. Doh! Brummyfan2's comment prompted me to check. Strange that it worked on my old Dell though, it only has USB2.
Anyway, problem solved, thanks to both.
John

You are welcome  glad you got it sorted.