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Triton 500 Wifi issues

SyedWSyedW Posts: 8Member

Tinkerer

4 months in and the wireless adapter has already malfunctioned. Acer wants the machine shipped to them which will take 7-10 days (considering they abide by their word, which seems dubious, consider their below pat customer service experience so far). For a college student who has finals next month, how is this providing any relief? The laptop is useless without a working wifi and living without a machine for a week or so is far worse! Why can't Acer have technicians come in or at least have a repair center in major cities?

For a 1700 machine, I'd expect better quality control and FAR better customer services experience! My advice: stick to better brand names like HP, Dell or Lenovo. Acer doesn't seem to give two hoots about their customers, seemingly.

FAQ & Answers

  • JackEJackE Posts: 17,740ACE Trailblazer
    Open DeviceManager. Click 'network adapters' folder. Right click the wifi adapter. Uninstall the wifi adapter. Exit DeviceManager without re-installing anything. Open ControlPanel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that currently are unavailable'. Scroll down and uncheck the box for fast startup if not already unchecked. Shutdown Windows. Turn machine back on. Jack E/NJ
  • SyedWSyedW Posts: 8Member

    Tinkerer

    JackE said:
    Open DeviceManager. Click 'network adapters' folder. Right click the wifi adapter. Uninstall the wifi adapter. Exit DeviceManager without re-installing anything. Open ControlPanel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that currently are unavailable'. Scroll down and uncheck the box for fast startup if not already unchecked. Shutdown Windows. Turn machine back on. Jack E/NJ
    Didn't change anything. Still keeps disconnecting. 
  • JackEJackE Posts: 17,740ACE Trailblazer
    Open DeviceManager again. Click 'network adapters' folder. Right click the wifi  or wlan adapter. Click properties. Click the advance tab. Click 'preferred band'. Change 'no preference' to '2.4GHz band'.  If still dropping, then try the '5GHz' band. Jack E/NJ
  • SyedWSyedW Posts: 8Member

    Tinkerer

    All I see is a globe on the bottom right on my taskbar with no networks to connect to. I have tried reinstalling/uninstalling drivers, but, zilch.
  • xapimxapim Posts: 3,312ACE Pathfinder
    edited November 11
    SyedW probably a hardware issue sometimes it happens you should send it back for them to check if they asked to you but as last attempt you could try a factory stock recovery clean install (backup whatever you need first) ALT+F10 on boot and select delete everything option to rule out any software issues if the issue persists after this its definitely hardware also check you router if somehow its kicking you out due to overload or something else check the channel settings changing channel sometimes helps when there is too much devices around you on the same channel always setup a channel that no one is using  sometimes this might also happen depending on the router if its good or not i never had any issues with any of my fritzboxes :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SyedWSyedW Posts: 8Member

    Tinkerer

    xapim said:
    SyedW probably a hardware issue sometimes it happens you should send it back for them to check if they asked to you but as last attempt you could try a factory stock recovery clean install (backup whatever you need first) ALT+F10 on boot and select delete everything option to rule out any software issues if the issue persists after this its definitely hardware also check you router if somehow its kicking you out due to overload or something else check the channel settings changing channel sometimes helps when there is too much devices around you on the same channel always setup a channel that no one is using  sometimes this might also happen depending on the router if its good or not i never had any issues with any of my fritzboxes :)
    Did a fresh install but the issue persists. Tried multiple locations - home, school, starbucks but no luck. I have finals next month and its extremely stressful living without a laptop. Is there any way my issue could be expedited?
  • JackEJackE Posts: 17,740ACE Trailblazer
    SyedW >>>Is there any way my issue could be expedited>>>

    Sorry. You have posted to a ACER users group. We're not ACER employees or customer service reps. So we cannot directly expedite any ACER repair services. As  xapim suggested, you should send it back to the ACER service center employees to check if they asked you to. Jack E/NJ




  • xapimxapim Posts: 3,312ACE Pathfinder
    SyedW unfortunately seems to be some hardware related issue you would have to contact acer support from your country directly to arrange a repair as @JackE stated above we are not acer employees/support neither this community is a direct acer support line we are just normal users like you that are only here to help to troubleshoot with our best knowledge any issues that may arise in the best way we can :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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