My acer Chromebook will not turn on but when i plug it in it comes on but when i unplug it goes off

william2019
william2019 Member Posts: 2 New User
edited November 2023 in 2019 Archives
  1. The Model No is  N16Q13

  2. Series No is C731

  3. MFG date is 2017/03/07

  4. it is a school computer

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi william2019,

    It looks like battery has gone bad. is the unit under the warranty.? Try the below steps. 
    Try to do a hard reset with refresh and power button to make the unit turn off. Turn on
    the unit normally. 
    Image result for refresh and power button
    Accept if its Helpful.   B)
  • william2019
    william2019 Member Posts: 2 New User
    Im sorry i hit yes but i ment no sorry 

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Im sorry i hit yes but i ment no sorry 


    Looks like its having hardware issue. you will have to check with local tech. 
    Accept if its Helpful.   B)