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My acer Chromebook will not turn on but when i plug it in it comes on but when i unplug it goes off

william2019william2019 Member Posts: 2 New User
edited November 2019 in Chromebooks
  1. The Model No is  N16Q13

  2. Series No is C731

  3. MFG date is 2017/03/07

  4. it is a school computer

FAQ & Answers

  • christy1christy1 Ally Posts: 646
    Hi william2019,

    It looks like battery has gone bad. is the unit under the warranty.? Try the below steps. 
    Try to do a hard reset with refresh and power button to make the unit turn off. Turn on
    the unit normally. 
    Image result for refresh and power button
    Hit Accept if its Helpful.   B)
  • william2019william2019 Member Posts: 2 New User
    Im sorry i hit yes but i ment no sorry 

  • christy1christy1 Ally Posts: 646
    Im sorry i hit yes but i ment no sorry 


    Looks like its having hardware issue. you will have to check with local tech. 
    Hit Accept if its Helpful.   B)
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