Bluetooth doesn't work - PH315/52

Fstizza
Fstizza Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hello. I bought this laptop a month ago. First bluetooth was working fine, but last days I tried to use it and I released that it didn't appear in the bar of the bottom. 
I did some research on the problem but I couldn't find the solution.

I'm running Windows 10 - 64bits.

Also I have installed manually the Bluetooth driver, and after that it appeared in device manager. Then I reboot (recommended by driver installer) and after that Bluetooth dissappeared again from device manager. 

Thank you all! Sorry about my English. 

Answers

  • Jack22
    Jack22 ACE Posts: 4,097 Pathfinder
    @Fstizza
    Try the below step and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. 
    Press F9 and press Enter than press F10 and press Enter. the unit will restart​.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Fstizza
    Fstizza Member Posts: 3 New User
    Sorry. I couldn't find the pin hole. Is it inside de laptop? I mean, do I have to remove the back lid? 
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    what wifi card you have. give exact model nos.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Jack22
    Jack22 ACE Posts: 4,097 Pathfinder
    Fstizza said:
    Sorry. I couldn't find the pin hole. Is it inside de laptop? I mean, do I have to remove the back lid? 
    If you dont find the pin hole than just try the BIOS default and check.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Fstizza
    Fstizza Member Posts: 3 New User
    I tried the BIOS thing but it didn't work. 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Uninstall your current Bluetooth driver and run this command as administrator in Command Prompt with your PC connected to the internet: DISM /Online /Cleanup-Image /RestoreHealth .
    Restart and check if Bluetooth works. if not, then install your Bluetooth driver and check.
    Trying to do my best here - Your happy Predator owner =)!