DJ controller connectivity on AMD Swift 3

Hello. I hope someone can help. I've just bought one of the Swift 3's with AMD Ryzen 5 and Radeon chipset. I use a Behringer CMD Studio 4a DJ controller for DJ practice and the laptop cannot see it. It usually connects straight away (on other PC equipment) via midi. I have updated and installed all new drivers that I can including ASIO for sound and AMD Radeon Settings for audio and Realtek updates etc etc etc. I have asked AMD if there is an issue with their chips for compatibility. They say not and refer me back to Acer as they set driver properties in the factory. I'm waiting on Acer now for info but don't hold out much hope. I have an Intel NUC desktop and a swift 1 series - both with Intel and both find the controller and play sound fine (Swift 1 isn't really powerful enough for gigs hence getting the swift 3). Does anyone have any ideas? I fear I'm going to have to sell the laptop - it's about a week old - and get an Intel based one as they seem to work fine in my experience. Many thanks in advance. AM.

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JackE

OK. Good luck on getting rid of the AMD system. Weird that couldn't be made to see it. If it worked under ubuntu, I'd probably have kept it cuz I rarely use Windows anymore. And all the Windows-oriented software that I still use, run fine under the wine overlay. Jack E/NJ

AndroidMancave

Yeah. Beginnng to wonder whether I should have stuck with Ubunut too.

Ferbyy

I had the same problem as yours, I couldn’t connect the dj controller to the entire laptop. It all ended with the fact that I bought a new laptop based on Intel and it worked. But over time, he wanted to replace the old dj controller with the new more modern Pioneer Pro DJ PLX-1000, it is a convenient vinyl player and was developed by the manufacturer taking into account the experience of experienced DJs. I made a choice with the help of tips https://bestdjkit.com/dj-controllers/