Aspire V5 -571P - MS2361 - Is technical support not available in New Zealand?

I tried to contact technical support thru chat and email but to no avail. Chat is offline and through an email, I can't modify the field for "country" thus not allowing me to submit the email. Please, can someone help answer some of my queries?

Laptop: Aspire V5 -571P Model #: MS2361

There's no blue light that indicates that the laptop is power on when the charger is plug-in. The laptop works fine when the battery is attached.

What are the probable causes of the problem and how much would it cost to fix?

I plan on additional features and need some advice for the following (labor and materials cost):

How much and what memory stick I can use to increase the RAM to 8GB on the existing motherboard?
How much and what would be a compatible new motherboard with a 16 GB RAM?

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MartinJohn00001

@enigo
Hi, Good Morning!
Sorry to hear about your issue.Can you kindly tell if you have tried with other charger and checked regarding the charger issue.

Also check the below link to contact the Acer Support in New Zealand.
  https://www.acer.com/ac/en/NZ/content/service-contact

Also for general Acer Support, check the link below.
https://www.acer.com/ac/en/NZ/content/support

I hope that this is helpful to you! If I have answered your question kindly click YES, thank you !

MartinJohn00001

@enigo

Hi, Kindly find the RAM information of your unit below.

System Memory
Two DDR3 1333 MHz DIMM slots
8 GB maximum memory capacity (using two 4 GB modules)
Supports dual channel

As per as the above specs of your unit, you can upgrade your unit up-to 8 GB. I hope that this is useful to you.
Also find the Storage information of your unit below.
Storage Subsystem
Hard Disk Drive
2.5-inch, 7.0 mm, 5400 rpm SATA hard disk drive (HDD)
Optical Disc Drive
Slim-type SATA optical disc drive (ODD)
Card Reader
Multi-in-1 card reader slot
Supports MultiMediaCard™ (MMC), MultiMediaCard Plus (MMCplus™), Memory Stick™ (MS™), Memory Stick™ PRO (MS-PRO™), xD-Picture Card (xD™) and Secure Digital™ (SD) cards

I hope that this is helpful to you! If I have answered your question kindly click YES, thank you !

MartinJohn00001

@enigo

Also check the link below and check and for the upgrades for your unit.They are Crucial and they guarantee compatibility with your exact model. Kindly write down the part number and then order from Amazon, it's cheaper and has fast delivery.
https://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-v5-571p

I hope that this is helpful to you! If I have answered your question kindly click YES, thank you !

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