random turn off - nitro 5

RootUser

hi, yesterday mentro I used my pc acer nitro 5 and appeared for a second frazzion an error unfortunately I could not read it now after this error when I go to insert the charging outlet automatically turns off the pc instead if the load from off loads and the p bone use only with the battery

what do you recommend to do? the pc I bought it 1-2 weeks ago 

William_mk2

RootUser

Hi,

I am really sorry for the inconvenience.  I will do my best to help you.    First of all we need to find out whether it is a hardware or software issue.   We need to narrow down the issue.  Try to use the computer with the charger and without the charger.   Try to use the computer in a different power outlet.  Also try to use an alternative charger and check.    Try to bypass the surge protector and connect it directly to power outlet.

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.  

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds. 

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

If you get any error message please get back with the error message..

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

RootUser

@mohan2018

nope the problem persists 

William_mk2

RootUser

Hi,

Turn off the computer.   Tap f2 -   It will go to bios.   Stay on the screen for 5 mins.    Check what happens.    If computer works fine on the Bios setup screen then it is not a hardware issue and it is an operating system issue or a software issue.    We need to determine whether it is a hardware or software issue.

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

    

RootUser

@mohan2018 I think it’s windows problem because the error it’s like windows error now I’m staying on the bios and whait