Random reboots, freezing, and black screen? Helios 300 PH315-52
Hi all! I want to start by saying that i'm not that experienced with this sort of thing, so i'm not really sure what i'm doing. I purchased the Helios 300 PH315-52 model at the beginning of the month and from out of the box ive been having problems. The first two days i was getting frequent BSODS (which hasn't happened since so I'm assuming the windows updates took care of this problem), random reboots, freezes, and video troubles. By the end of the first week, i got frustrated and started to look for possible solutions. I went through all my drivers and updated any that device manager found updates for, and the problem still persisted. I then uninstalled and tried installing the driver from acer (both NVIDIA and Intel), still nothing. I have no prior knowledge of BIOS but this was looking like another possible solution so i updated it as well, to no avail. I'm sort of lost at this point and don't know what else to do, or if this warrants sending in for a repair? Is this normal? Any help is appreciated!
Also to explain the issues more thoroughly,
1. The laptop will freeze with the screen still visible but unresponsive, and then reboot itself. Most commonly while watching videos/playing games but sometimes happens just browsing as well.
2. The screen goes black and noise from the video or game can still be heard, and the screen seems to flicker, but ultimately is unresponsive and has to be force shut down.
3. While watching video content the video will randomly start glitching out and sometimes crash completely. Refreshing the page will fix it but it will do it again moments later.
