Random reboots, freezing, and black screen? Helios 300 PH315-52

iinfernope

Hi all! I want to start by saying that i'm not that experienced with this sort of thing, so i'm not really sure what i'm doing. I purchased the Helios 300 PH315-52 model at the beginning of the month and from out of the box ive been having problems. The first two days i was getting frequent BSODS (which hasn't happened since so I'm assuming the windows updates took care of this problem), random reboots, freezes, and video troubles. By the end of the first week, i got frustrated and started to look for possible solutions. I went through all my drivers and updated any that device manager found updates for, and the problem still persisted. I then uninstalled and tried installing the driver from acer (both NVIDIA and Intel), still nothing. I have no prior knowledge of BIOS but this was looking like another possible solution so i updated it as well, to no avail. I'm sort of lost at this point and don't know what else to do, or if this warrants sending in for a repair? Is this normal? Any help is appreciated! 

Also to explain the issues more thoroughly, 
1. The laptop will freeze with the screen still visible but unresponsive, and then reboot itself. Most commonly while watching videos/playing games but sometimes happens just browsing as well.
2. The screen goes black and noise from the video or game can still be heard, and the screen seems to flicker, but ultimately is unresponsive and has to be force shut down.
3. While watching video content the video will randomly start glitching out and sometimes crash completely. Refreshing the page will fix it but it will do it again moments later.

xapim

iinfernope 1st try this ignore step 3 as your model doesnt have the battery pinhole juts follow the steps press/hold the power button for 30s or more let the laptop rest for 2/3h while you wait check the ram take it out and put it back then boot into bios F2 on boot and reset setup to defaults save/exit check if you still have freezes/bsods if so backup everything you need (if needed to do so boot into safe mode in order to do it) the ALT+F10 on boot to perform a stock recovery clean install select delete everything option after windows reinstall's if the issue still persists i would say its a hardware issue because all software issues were already ruled out with the clean install at this point i would contact acer support from your country and send it back for a repair