Laptop turns off instantly when unplugged.

Vishwas

Hello, even though my laptop shows that its charging, lately its been behaving very strangely. Sometimes when I unplug it, it keeps working, and sometimes its switches off instantly. Also when charging the computer, sometimes the charging gets stuck at a certain percentage and never changes. 

My laptop is only 1 and a half years old(and it came with a 2 year warranty). If there is a battery issue, will the laptop keep working as long as I keep it plugged in or will that stop working as well ?

I will also get in touch with acer employees if this is a hardware issue. 

Thank you for your time. 

XdxD

Whenever your original problem arises, do the battery reset. But you may need to get your battery checked by Acer Service Centre.

XdxD

Use an app called Battery Bar and check how much is the wear %.

Vishwas

I installed it and its saying that the battery wear is 20.1 %, is that too much ?
thx

XdxD

For my nearly 2 years old G3-572, wear is just 7.2%. So, yeah, yours is too much.

Vishwas

Right, I spoke with an acer employee and they asked me to reset the battery by inserting a pin into a hole on the backside of my computer. After that it is working fine and I am able to use the computer without it being plugged in, so I will submit another complaint if it happens again. Thx for your help

XdxD

Great! So what is the wear % being shown now?

Vishwas

10.7 %, and then is started rising gradually. 

Vishwas

right now its 16.9%, so it is changing quite quickly, but the laptop is now able to work on battery power. 

XdxD

Whenever your original problem arises, do the battery reset. But you may need to get your battery checked by Acer Service Centre.

Vishwas

Okay, I will reset it every time the same problem occurs. Thx for your help