My laptop keyboard has stopped working after I put an SSD in it. Any solutions?

Lazarus21

I use an external keyboard to log into windows. Even in BIOS the keyboard doesn't work.  

William_mk2

@Lazarus21

Hi,

Please follow the steps below..

1.  Before inserting the ssd, your keyboard was working.   So try to reseat the ssd.   Please reseat the ssd after turning of your computer. 

If your keyboard is still not working then try the basic steps..

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.   

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

Check whether your computer is working without connecting the external keyboard.

If your keyboard is still not working..

Go to device manager.
Expand keyboard
Right click on keyboard - Reinstall the driver

Restart the computer. 

If still the keyboard is not working then please check whether the ssd is compatible for your computer.    If there is a additional slot for ssd try to reseat it there and check whether your keyboard is working or else try to use an alternative ssd and check. 

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

Lazarus21

Both ssd and hdd work fine on the laptop. But the keyboard seems to have stopped after I started using the ssd.
I've already taken those steps and tried to reset the bios. Nothing seems to work for me. I guess it's a hardware issue. I've also installed my Windows fresh both on hdd and ssd but it didn't work. 
Tried disabling keyboard and reinstalling drivers but no luck. 

Deejay_tech

check whether the keyboard cable is connected properly to the laptop motherboard.

Lazarus21

Yes.. It's properly connected.