my acer swift 3 sf314-55G doest not wake from sleep some time.The display donot turn on

sometimes when my system does not wake from sleep and i get a black screen.Does any one know why.It has the latest bios update 1.7 . the only thing i could do is hard switch off the sytsem by pressing power button 10 sec.Does the system need to be sent for service.I just purchased the producut

FAQ & Answers

  • Acer-WilliamAcer-William Moderator Posts: 244 Moderator
    nithin6262

    Hi,

    Kindly follow the steps below..

    Turn on  the computer.

    Fix 1: Allow your keyboard and mouse to wake up your PC

    Sometimes your computer will not wake up from sleep mode simply because your keyboard or mouse has been prevented from doing so. To allow your keyboard and mouse to wake up your PC:

    1. On your keyboard, press the Windows logo key  and R at the same time, then type devmgmt.msc into the box and press Enter.

    2. Double-click on Keyboards > your keyboard device.

    3. Click Power Management and check the box before Allow this device to wake the computer and then click OK.

    4. Repeat this fix on your mouse device(usually under the category of mice and other pointing devices).
    5. Sleep your PC and wake it up later and check if this Windows 10 won t wake from sleep problem gets resolved.


    If the comments are helpful, please click on "like"
    If the comments resolve your issue, please click on "yes"
  • nithin6262nithin6262 Member Posts: 2 New User
    I CANNOT SEE THE OPTION FOR POWER MANAGMENT IN THIS OPTION
  • Civil_KellyCivil_Kelly Member Posts: 1 New User
    edited June 22
    @Acer-William thanks for your suggestion. I have a similar problem with my almost 2 year old Swift 3. Just started a week or so ago. When I checked my settings as per your instructions above, the box was already checked for "Allow this device to wake the computer". Same for my mouse/mice. Do you have a Fix 2 or any other ideas? Some other people on other forums advising on a similar problem recommended checking and/or changing BIOS settings. 
  • KimbalsKimbals Member Posts: 3 New User
    Exactly the same issue. No option for Power Management, and laptop will not wake from sleep, just a black screen and laptop needs to be shut down and rebooted.
    Are there any solutions yet?
  • billseybillsey ACE Posts: 13,694 Trailblazer
    @Kimbals could you start a new thread for your issue? Include the full model number. What are you running for an antivirus? Do you have anything plugged into the ports normally?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online1.2K

aleResendizMX
aleResendizMX
amdpar
amdpar
Feio1
Feio1
gubleo
gubleo
JackE
JackE
jasp402
jasp402
JeehWeeh
JeehWeeh
MARCIAAA
MARCIAAA
MC_90
MC_90
rafaeltoshios
rafaeltoshios
RCF
RCF
Sebaa
Sebaa
StevenGen
StevenGen
Zea
Zea
+1.2K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements


Put your skills and not your eyesight to the test with the Nitro XV2's protective VisionCare technology. Be the best: https://acer.co/34PnwIA

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 4167

Total Points:7497

Total Accepted Answers: 374