Warranty policy / service - predator helios 300

Solaiman
Solaiman Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
I bought a predator helios 300 (2019th) from "Computer mania", Bangladesh and it become dead after 7 days. Then i sent it to Acer,Bangladesh service center through " Computer mania" and waited for 1 month and 10 days. They are saying that the motherboard has fault. But the motherboard is not available right now in CHINA and asking for more time. 

Now i want to know from Acer. Is it true that you guys give warranty but don't Reserve spare  parts for warranty products? It's really disappointing.

Best Answer

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Answer ✓
    Solaiman said:
    @xapim okay bro...I'll keep it in mind  
    Hello Solaiman,

    We have edited your post do to contain personal content. We apologize for the inconvenience you may be having with the repair of your unit.
    We have also sent you a PM.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    Solaiman acer doesnt have their own repair centers in all countries (that would be crazy) most are run by 3rd party contracted repair services and they wouldnt have spare parts in stock they would have to probably ask acer for the replacement part they would need and sometimes there is always delays when it comes to 3rd party's due to paperwork needed to be filled in that if not filled properly by whoever is asking for that part it may delay a simple repair for months dunno if this is the case here or not your only solution its to keep pressing constantly and escalating your issue to the highest hierarchy available in order to get better results also there are many different variants in each model for each different country its normal that your exact replacement variant wouldnt be available straight away also what is you full model and specs


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Solaiman
    Solaiman Member Posts: 13

    Tinkerer

    edited October 2019
    xapim said:
    Solaiman acer doesnt have their own repair centers in all countries (that would be crazy) most are run by 3rd party contracted repair services and they wouldnt have spare parts in stock they would have to probably ask acer for the replacement part they would need and sometimes there is always delays when it comes to 3rd party's due to paperwork needed to be filled in that if not filled properly by whoever is asking for that part it may delay a simple repair for months dunno if this is the case here or not your only solution its to keep pressing constantly and escalating your issue to the highest hierarchy available in order to get better results also there are many different variants in each model for each different country its normal that your exact replacement variant wouldnt be available straight away also what is you full model and specs
    this is the model 

    [Post edited to remove inappropriate or personal content -Acer-Manny]

  • Solaiman
    Solaiman Member Posts: 13

    Tinkerer

    And specs : I5- 9th, RTX2060, 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Solaiman do not post any kind of personal info serial numbers etc its not allowed only if asked by an acer staff member and by direct PM


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Solaiman
    Solaiman Member Posts: 13

    Tinkerer

    @xapim okay bro...I'll keep it in mind  
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Answer ✓
    Solaiman said:
    @xapim okay bro...I'll keep it in mind  
    Hello Solaiman,

    We have edited your post do to contain personal content. We apologize for the inconvenience you may be having with the repair of your unit.
    We have also sent you a PM.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Princesingh9999abhi
    Princesingh9999abhi Member Posts: 2 New User
    Case id-3687906I     : It's been 25 days since my acer nitro 5 is not turning on. First it shows an error.I made a complaint an acer engineer came . he recognise that it is a motherboard issue and it needs to be changed. Customer care told me to wait for 7 working days for the motherboard. Now it's been 25 days i called customer care service several time and everytime he told me that it will take one or two days. Acer I'm really tired and getting frustrated now I'm a last year grad student and my placement season is going on . it is the time when i need my laptop most.Look into this issue and repair my laptop as soon as possible it will be very helpful