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Blue Screen of Death (Acer Aspire 5 A515-54-585X)

Hello Guys

I bought my laptop 3 months ago and this is the 4th time the laptop crashes (BSOD) and for someone who is doing his exams and student projects on this laptop this scares me a lot.

I'm a tech person and I have other laptops that never BSOD'd before so I'll explain the problem as good as I can:

1- IRQL_NOT_LESS_OR_EQUAL is the error code everytime. 2 times it happened when I unplugged my HDMI cable to my TV and 1 time in school after waking from sleep and clicking on Chrome. 


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First crash logs:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0xffff93011c829200, 0x0000000000000002, 0x0000000000000000, 0xfffff80679079564). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ae980048-9371-4004-bb86-f5347d14e93e.

Second crash logs:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x0000000000000040, 0x0000000000000002, 0x0000000000000000, 0xfffff8042b8e7550). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.

Third crash logs:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000007e (0xffffffffc0000005, 0xfffff8008001f977, 0xffff94039be7e9b8, 0xffff94039be7e200). A dump was saved in: C:\WINDOWS\Minidump\090619-6812-01.dmp. Report Id: 11584cc9-3dde-4fa8-8640-03ea9c3ca4b7.


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2- I think the forth and final crash was not related to the display drivers or display hardware. I unplugged the ethernet cable between 2 of my laptops while playing a Lan game that we usually play without problems (Only this laptop crashed). This crash is the newest so I can provide more details:



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Forth crash logs:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x0000000000000040, 0x0000000000000002, 0x0000000000000000, 0xfffff8034e227550). A dump was saved in: C:\WINDOWS\Minidump\101319-7218-01.dmp. Report Id: b76f171a-2f8f-44cb-906c-d2269243b7ab.


Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffffb90dd573f5b0
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033


##################################################


Please read this before you recommend "solutions" to me:
1- I have all the drivers up to date
2- My Bios is up to date (version 1.12) which is the newest
3- My RGB lighting is up to date
4- My wall adapter is up to date
5- My wall socket is up to date
6- My tv is up to date
7- My ethernet and HDMI cables are up to date
8- My Windows is up to date (Both my room windows and my laptop windows)
9- My car is up to date
11-YES I uninstalled/reinstalled intel drivers
12- YES I clicked on Check for updates
12- 100% no viruses
13- I haven't tried to "reset my pc" and I'm trying to avoid it fearing that it won't fix the problem

I'm afraid of taking this laptop with me or use it in my classroom or during exams  :(
Please help me guys at least to localize the problem and if it is only the integrated intel graphics that is causing the problem.

Thanks for advance guys.
Any suggestions?


FAQ & Answers

  • Deejay_techDeejay_tech Posts: 350Member Seasoned Practitioner
    remove and reinsert the ram modules.

    generally irq less than or equal means bad memory error.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • makthefirstmakthefirst Posts: 5Member New User
    Thank you Deejay_tech for replying!

      -   I would like to mention that this laptop has a 4GB ram that is soldered onto the motherboard and another ram socket that I can change and swap bigger ram if I would like to.

    Someone helped me analyze the minidump file generated from the crash and it is Qcamain10x64.sys that is causing the crash.

    The good news: We now know that it is the Qualcomm Atheros QCA61X4a Wi-Fi chip that is causing the crash which explains the odd four crashes mentioned above.

    The bad news: This is a very common problem and an old one. A lot of people tried to fix it.
    Others are recommending that you should STAY AWAY FROM ANY LAPTOP WITH QUALCOMM ATHEROS CHIPS.  THERE IS NO FIX 

    However, 
    some said that Acer users were able to "kinda" fix it (Or contain it at least). I tried to find that fix but I couldn't. If anyone knows anything about this fix please help me.

    If I could return this laptop I would. But I won't be able to even under warranty and after 3 months of using it (I haven't tried to return it but why bother if you know the outcome).

    I hope that this post will help others with the same model diagnose their laptop. If you happen to know a fix for this issue please share it with us.

    Thanks in advance


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