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Why does my laptop stop charging when I'm gaming?

grandpacograndpaco Posts: 1Member New User
I have a Helios 300 ph315-51 and every time I try to open and play a somewhat intense game with medium-high graphics my laptop just stops charging. I have tried uninstalling the battery drivers and even holding the reset button on the bottom and this is still occurring. Is there any way to fix this?

Best Answer

  • xapimxapim Posts: 3,138 Pathfinder
    edited October 9 Accepted Answer
    grandpaco the laptop its not supposed to recharge the battery while you are playing games on performance mode it will only recharge the battery when this one reaches 40% or under i dont see any issue here the main purpose of the battery its to help the adapter to provide more power to the cpu/gpu whne this one cant by itself you should never start any games with the battery not fully charged always make sure its 100% charged and always play on AC if/when the battery reached 40% while gaming on AC (this shouldnt happen at all unless you have too many devices draining power from the usb ports or even external display) you will have to stop what you are doing and let it recharge to 100% again


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


FAQ & Answers

  • xapimxapim Posts: 3,138ACE Pathfinder
    edited October 9 Accepted Answer
    grandpaco the laptop its not supposed to recharge the battery while you are playing games on performance mode it will only recharge the battery when this one reaches 40% or under i dont see any issue here the main purpose of the battery its to help the adapter to provide more power to the cpu/gpu whne this one cant by itself you should never start any games with the battery not fully charged always make sure its 100% charged and always play on AC if/when the battery reached 40% while gaming on AC (this shouldnt happen at all unless you have too many devices draining power from the usb ports or even external display) you will have to stop what you are doing and let it recharge to 100% again


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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