Examples: Monday, today, last week, Mar 26, 3/26/04

My acer spin 11 won’t charge!

WhitegirlWhitegirl Posts: 4Member New User
the amber light comes on when plugged in but not the blue when I try to turn it on I just get the red battery with the exclamation then it shuts down please help it’s a work computer! 

FAQ & Answers

  • Acer-HarveyAcer-Harvey Posts: 362Moderator Moderator
    Hello Whitegirl


    When you connect the charger if you see any light than it indicates that the charger is connected and working.
    Try to charge it for 30 min disconnect the charger than try to power on and check. If it does not work than hardware problem.
    But first make sure the charger is working or not or try to charge the chrome book with different.

    After you charger the unit disconnect the charger and press power button, if you see a bluelight with no display than press and hold the power button untill the bluelight goes off. Than power on the chrome book and power it off repeatedly 3 times and the 4th time just power on the unit,you will see the display coming up.
    (power on and off can be done by a long press of power button until the bluelight goes off and turn it on by a short press of the power button)


    Smile :)
  • WhitegirlWhitegirl Posts: 4Member New User
    What do you mean by then it’s a hardware problem? That’s so general.  How do I solve a “hardware problem”
  • WhitegirlWhitegirl Posts: 4Member New User
    It didn’t work.  A month or so ago the charger port on the right side went so I could only use the left now neither work.  The right side doesn’t have any light come on and doesn’t charge, the left the light comes on but doesn’t charge.  I bought this 6 months ago.
  • Acer-HarveyAcer-Harvey Posts: 362Moderator Moderator
    Hello again, 

    you can try with different charger or check the battery needs to be replaced please visit https://store.acer.com/index.html
    Smile :)
  • WhitegirlWhitegirl Posts: 4Member New User
    Why would that be the case after only 6 months? And how will I know which it is or are you suggesting I buy both? 
  • billseybillsey Posts: 6,860ACE Pathfinder
    There are several things that can manifest this type of symptom. The fact that you first were able to charge on one port, then that failed and you had to use the other port pretty much says it wasn't a problem with the charger itself. Time to contact Acer support and get a warranty repair, I'm afraid. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online108

amaurycferreira
amaurycferreira
Bernd_Doerre
Bernd_Doerre
DaanIJ
DaanIJ
DaviFSa
DaviFSa
Deejay_tech
Deejay_tech
Escobar
Escobar
grjer
grjer
Isarmando
Isarmando
PO5IT1VE
PO5IT1VE
Solaiman
Solaiman
+98 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a outstanding member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1208

Total Points:3012

Total Accepted Answers: 153

andylb Overclocked Contributor
Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.