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Swift 3 touchpad won't right click

Swift SF314-51-57CP running Windows 10.  The right-click and click-drag to select (e.g. to highlight a section of text or to rearrange the tab order on a browser) stopped working on my touchpad.  These functions still work fine if I plug in a USB mouse.  Left click functionality seems to work fine, and I can do the two-finger tap to bring up the left click menu, but clicking the lower right corner doesn't work.  
I have tried these steps:
  • Toggled touchpad off/on
  • Toggled the "Press lower right corner of touchpad to right click" option in the touchpad settings
  • Uninstalled/reinstalled the ELANTECH drivers using the drivers on the Acer support site
  • Reinstalled the HID-compliant touchpad driver (using the "Browse my computer" option for locating drivers)
  • Toggled the BIOS touchpad settings from "Advanced" to "Basic" and back again
  • Disconnected/reconnected the ribbon cable from touchpad to the motherboard.
  •  Cleaned the touchpad with compressed air and contact cleaner
  • Installed new touchpad (It exhibited same behavior as the old touchpad, so I put the old touchpad back in).
The only thing I haven't tried that I've seen suggested is to update the BIOS, but at this point, I don't see how this could be a BIOS version issue.  I feel like this could be a calibration issue (when the problem started, the right-click spot had "drifted" to the bottom middle of the touchpad before it stopped working entirely a few minutes later), but there is no calibration tool like I've had on older laptops.  I'm out of ideas.  Does anyone have any suggestions?  The warranty period has long since expired.

FAQ & Answers

  • Have you tried resetting the battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Zap_RowsdowerZap_Rowsdower Posts: 4Member New User
    Tried it just now.  Didn't work. 
  • You can use a live linux distribution and check if the problem persists. That way you could identify if it's a problem with windows or hardware.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Zap_RowsdowerZap_Rowsdower Posts: 4Member New User
    That is a great suggestion.  I never would have thought of that.

    I tried booting to Linux, and it behaves the same as it did in Windows.  If this indicates a hardware problem (and keep in mind that I already tried a new touchpad and it didn't work either), does this sound like a motherboard issue to you?  I already tried re-seating the ribbon cable from the touchpad to the mobo.
  • Did you also change the touchpad cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Zap_RowsdowerZap_Rowsdower Posts: 4Member New User
    Nope, I didn't.  I ordered one a moment ago, so I'll report back when it arrives.
  • Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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