UNEXPECTED ERROR DURING RECOVERY Acer C910-54 M1

Was browsing this morning and all of a sudden got a screen that said "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card." After booting up an old Chromebook and searching a bit I tried some less desperate measures and nothing worked so I downloaded and installed the Chrome recovery app and ran it according to the directions. I installed on a usb stick and after trying that I got the "unexpected error during recovery" message. So I installed it on an SD card and same thing happened. All google has to say at this point is 'call manufacturer'. Are there any other options? Thanks!

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blenderbender

I was able to discern this much, but not certain exactly what it means. Guessing HD failure.

Image: https://us.v-cdn.net/6029997/uploads/editor/48/og7wrjqeh6p2.jpg

billsey

Yeah, at this point it's looking like the drive has failed, and IIRC it's soldered to the MB. If you are in warranty now is the time to contact Acer support.