Laptop shutting down/magnetic problem - nitro 5

Ace10
Ace10 Member Posts: 17 Troubleshooter
edited November 2023 in 2019 Archives
Hello other users,

Today on my acer nitro 5 i found a magnetic problem. The moment i put my phone (samsung s7) down on the left side of the touchpad with the camera (which is in the top middle) on about the windows key/function key, my laptop shuts down is sleep mode. Also when i hold my phone above that space before it goes in sleep mode the screen turns off. There must be some kind of magnetic field. Has anyone else also stumbled upon this? and does anyone know how bad this is for my laptop or phone?

Thank you for your response!

Best Answer

  • Mainerunr
    Mainerunr Member Posts: 30 Die Hard WiFi Icon
    Answer ✓
    There is a post about a similar issue a few posts down (says it is a fitbit issue but then corrects that to an issue with the magnetic clasp on the fitbit band as being the culprit.).  I don't know that there is a 'fix' other than if it is caused by the sensor that puts the laptop to sleep when the cover is closed.  There may be a setting that allows that function to be disabled but I'm not sure (at work and on a desktop, laptop is at home) but there might be something in the power or sleep settings.
«1

Answers

  • What is the exact model of the notebook? Example an515-51-75kz. There is a magnet in this region so that the computer shuts down, suspends, or hibernates when the user lowers the notebook display.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    What is the exact model of the notebook? Example an515-51-75kz. There is a magnet in this region so that the computer shuts down, suspends, or hibernates when the user lowers the notebook display.
    Nitro AN515-52, are you sure thats the place for shutting down when closing?
  • Yes! However, do you submit a problem video?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    Yes! However, do you submit a problem video?
    https://photos.app.goo.gl/GuzaUEbdG87G8QDW8
  • Were your wireless network card, 3g, or bluetooth enabled? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    Were your wireless network card, 3g, or bluetooth enabled? 
    my laptop is wifi connected, bluetooth off and charging
    phone 4g connected, bluetooth off. also that was someone else his phone (samsung but not s7)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited October 2019
    I think it's something related to the sensor hall:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    I think it's something related to the sensor hall:

    uhm no, i assume thats the sensor that shuts down the laptop when closing it? according to the magnetic field.
  • I believe it refers to the sensor that turns off the display, see: https://community.acer.com/en/discussion/comment/700346/#Comment_700346

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    I believe it refers to the sensor that turns off the display, see: https://community.acer.com/en/discussion/comment/700346/#Comment_700346

    hmm might be but the alignment is off. might be something else, at least not good to put your phone their i guess
  • Does this happen when you approach a clock in this region as well? Have you tried resetting the lithium battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    Does this happen when you approach a clock in this region as well? Have you tried resetting the lithium battery?
    https://youtu.be/NfhgnxUJoZo
    no i have not tried resetting the battery yet. also what is the thing that should happen to my clock?
  • This problem only occurs when bringing the mobile phone closer to the notebook? Or does it occur with another device? What happens when you reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    This problem only occurs when bringing the mobile phone closer to the notebook? Or does it occur with another device? What happens when you reset the battery?
    oh i see, i will reset when home. and any recommendations what to try to see if it has the same effect?
  • Try resetting the battery and then check if the problem remains.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    Try resetting the battery and then check if the problem remains.
    done that, still able to do it with my phone
  • Can you enter the exact model of the notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ace10
    Ace10 Member Posts: 17 Troubleshooter
    Can you enter the exact model of the notebook? Example an515-51-75kz.
    not sure but: nitro 5 AN515-52-56X0 
  • Mainerunr
    Mainerunr Member Posts: 30 Die Hard WiFi Icon
    Answer ✓
    There is a post about a similar issue a few posts down (says it is a fitbit issue but then corrects that to an issue with the magnetic clasp on the fitbit band as being the culprit.).  I don't know that there is a 'fix' other than if it is caused by the sensor that puts the laptop to sleep when the cover is closed.  There may be a setting that allows that function to be disabled but I'm not sure (at work and on a desktop, laptop is at home) but there might be something in the power or sleep settings.
  • You can copy the post links here @Mainerunr?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)