Examples: Monday, today, last week, Mar 26, 3/26/04

Chromebook 14 CB3-431 Battery Icon not showing up and only works when plugged in

ALMSFCAALMSFCA Posts: 3Member New User
The battery icon is not showing up on the bottom right had corner and when I unplug the AC adapter the computer shuts off.  I tried the battery reset by holding down the power button for 15 seconds but nothing happened.  Now what?

Best Answer

  • billseybillsey Posts: 8,240 Trailblazer
    Accepted Answer
    Likely the long period without charging has allowed the battery to get below the recharge threshold. When the lithium-ion batteries get to low recharging is disabled for safety reasons. It's typically not a problem because it takes months sitting unplugged to cause that failure. Unfortunately it likely means a battery replacement, fortunately they aren't too, too expensive.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

FAQ & Answers

  • ALMSFCAALMSFCA Posts: 3Member New User
    Update....did the battery test via crosh and it came out with no battery found.  This chromebook has been in a box for a year and this is the 1st time it's being used.  I had to update date Google Chrome but I did notice before i did that the battery did show up in the right hand corner.  Could the update have done something?  Don't really want a laptop I have to keep plugged in to use it, kinda defeats the point.
  • billseybillsey Posts: 8,240ACE Trailblazer
    Accepted Answer
    Likely the long period without charging has allowed the battery to get below the recharge threshold. When the lithium-ion batteries get to low recharging is disabled for safety reasons. It's typically not a problem because it takes months sitting unplugged to cause that failure. Unfortunately it likely means a battery replacement, fortunately they aren't too, too expensive.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ALMSFCAALMSFCA Posts: 3Member New User
    No too expensive but how complicated is it to replace?
  • billseybillsey Posts: 8,240ACE Trailblazer
    You take out about a bazzilion screws from the bottom and gently pry it off to access the battery, then disconnect the battery cable and pry again to get the battery out (it's held by double sticky tape or something similar). Reverse to replace.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online in this Category0

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.