Acer Predator Helios 300 PH317-52 - Right side of the screen gets blurry, even in the BIOS...

ScreenFreezy
ScreenFreezy Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hi everyone,

For one year now I have a Acer Predator Helios 300 PH317-52, and I am happy with it.
However I have a problem I'm struggling with for a while (a year...):
On the right side of the screen I have from time to time a band of about 7cm (sometimes more, sometimes less) that gets blurry: horizontal soft white lines appears on the display... as if it was a bad contact.

I tried almost all the solutions proposed on the forum, but I haven't found a really identical problem...

Here's what I did:
- updating graphical drivers
- updating the BIOS (it got better for a week and then reappeared)
- made a bunch of verification... still get these lines (more visible on a gray background)

I check in the BIOS, I think the problem is still visible...
I also plug an external display on the screen and the lines where only visible on the laptop an not on the external device.

I thank you in advance for any solution 
;) 

Answers

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder
    It seems like a hardware issue - could be a loose connection since you said it happens some times and not present all the time.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • ScreenFreezy
    ScreenFreezy Member Posts: 6

    Tinkerer

    Thank you for your answer.

    Do you know how can I fix that?
  • sri369
    sri369 ACE Posts: 2,823 Pathfinder
    Thank you for your answer.

    Do you know how can I fix that?
    I would suggest to try checking with Acer warranty support and see if they can help you.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • It would be interesting if you sent a screenshot of the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ScreenFreezy
    ScreenFreezy Member Posts: 6

    Tinkerer

    I think I found a way to fix the problem (hardware as you said). I'll come again in a few time to see if it is working.
    Thank you very much for your implication guys, it's really nice to have people that helps you like you did. Thanks very much!
  • sri369
    sri369 ACE Posts: 2,823 Pathfinder
    I think I found a way to fix the problem (hardware as you said). I'll come again in a few time to see if it is working.
    Thank you very much for your implication guys, it's really nice to have people that helps you like you did. Thanks very much!
    You are very welcome :)
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • ninadmali
    ninadmali Member Posts: 1 New User
    I guess i have a same problem for my new predator after turning windows on screen seems to flicker a bit and then stops after few seconds is i
  • ScreenFreezy
    ScreenFreezy Member Posts: 6

    Tinkerer

    It's me (from the future  ;) ). The problem is exactly what you thought guys. This guy (photo in the link) is the problem. It is plugged upside down so the gravity does its job and unfortunately unplug it a little bit (which creates that fuse).
    idk how to fix it properly, I try to apply some pressure on it, it does the job for a few minutes/hours/days, but inevitably come back within a few ...
    https://us.v-cdn.net/6029997/uploads/editor/jk/pp1cqix1x4fy.png
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Probably a bad cable or worst case one of the connectors itself either the mobo or the display


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/