Acer Predator Helios 300 PH317-52 - Right side of the screen gets blurry, even in the BIOS...

Hi everyone,

For one year now I have a Acer Predator Helios 300 PH317-52, and I am happy with it.
However I have a problem I'm struggling with for a while (a year...):
On the right side of the screen I have from time to time a band of about 7cm (sometimes more, sometimes less) that gets blurry: horizontal soft white lines appears on the display... as if it was a bad contact.

I tried almost all the solutions proposed on the forum, but I haven't found a really identical problem...

Here's what I did:
- updating graphical drivers
- updating the BIOS (it got better for a week and then reappeared)
- made a bunch of verification... still get these lines (more visible on a gray background)

I check in the BIOS, I think the problem is still visible...
I also plug an external display on the screen and the lines where only visible on the laptop an not on the external device.

I thank you in advance for any solution

Accepted answers

All comments

sri369

It seems like a hardware issue - could be a loose connection since you said it happens some times and not present all the time.

ScreenFreezy

Thank you for your answer.

Do you know how can I fix that?

sri369

ScreenFreezy said:

Thank you for your answer.

Do you know how can I fix that?

I would suggest to try checking with Acer warranty support and see if they can help you.

Commodore_1995#

It would be interesting if you sent a screenshot of the problem.

ScreenFreezy

I think I found a way to fix the problem (hardware as you said). I'll come again in a few time to see if it is working.
Thank you very much for your implication guys, it's really nice to have people that helps you like you did. Thanks very much!

sri369

ScreenFreezy said:

I think I found a way to fix the problem (hardware as you said). I'll come again in a few time to see if it is working.
Thank you very much for your implication guys, it's really nice to have people that helps you like you did. Thanks very much!

You are very welcome

ninadmali

I guess i have a same problem for my new predator after turning windows on screen seems to flicker a bit and then stops after few seconds is i

ScreenFreezy

It's me (from the future

). The problem is exactly what you thought guys. This guy (photo in the link) is the problem. It is plugged upside down so the gravity does its job and unfortunately unplug it a little bit (which creates that fuse).
idk how to fix it properly, I try to apply some pressure on it, it does the job for a few minutes/hours/days, but inevitably come back within a few ...
https://us.v-cdn.net/6029997/uploads/editor/jk/pp1cqix1x4fy.png