I have a Predator G6-720.
Has an internal DVD/CD read/write drive.
It has been working great until today.
Last night I watched a movie on it without issue.
Today I removed that disk and inserted a new one and it sounds like it spins up but does not ever recognize the drive.
Windows explorer shows no title, and ejects the drive/disk.
VLC gave me an error that implies (to me) that the laser isn't moving or is dead :
libdvdnav: ifoOpenVTSI failed
[000002caaada5010] dvdnav demux error: cannot set title (can't decrypt DVD?)
libdvdread: Invalid IFO for title 0 (VIDEO_TS.BUP).
libdvdread: DVDISOVolumeInfo, failed to read ISO9660 Primary Volume Descriptor!
Anyone have any troubleshooting recommendations prior to me opening up a case with Acer?