next@acer 2020

Optical drive on G6-720 appears to have stopped working.

I have a Predator G6-720.
Has an internal DVD/CD read/write drive.

OPTICAL STORAGE

  • Drive Type : DVD SuperMulti
  • Type : DVD±RW (±R DL) / DVD-RAM
It has been working great until today.
Last night I watched a movie on it without issue.
Today I removed that disk and inserted a new one and it sounds like it spins up but does not ever recognize the drive.
Windows explorer shows no title, and ejects the drive/disk.
VLC gave me an error that implies (to me) that the laser isn't moving or is dead : 
libdvdnav: ifoOpenVTSI failed
[000002caaada5010] dvdnav demux error: cannot set title (can't decrypt DVD?)
libdvdread: Invalid IFO for title 0 (VIDEO_TS.BUP).
libdvdread: DVDISOVolumeInfo, failed to read ISO9660 Primary Volume Descriptor!

Anyone have any troubleshooting recommendations prior to me opening up a case with Acer?

Best Answer

  • Jack22Jack22 Posts: 2,303 Pathfinder
    edited October 2019 Accepted Answer
    @Rattlebones
    Try to uninstall the ODD driver and check


    1. Start Control Panel, click Hardware and Sound, and then click Device Manager.

    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

    4. When the uninstall process is complete , just restart the unit and check


    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

FAQ & Answers

  • Jack22Jack22 ACE Posts: 2,303 Pathfinder
    edited October 2019 Accepted Answer
    @Rattlebones
    Try to uninstall the ODD driver and check


    1. Start Control Panel, click Hardware and Sound, and then click Device Manager.

    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

    4. When the uninstall process is complete , just restart the unit and check


    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • RattlebonesRattlebones Member Posts: 7

    Tinkerer

    That seems to have resolved this particular issue.
    Thank you for the advice.
  • Jack22Jack22 ACE Posts: 2,303 Pathfinder
    That seems to have resolved this particular issue.
    Thank you for the advice.
    You welcome:)
    Click on 'Yes' if the comment answers your question!
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