Why does I encounter shut down/sleep problems in my Acer Nitro 5 AN515-52?

My model is AN515-52. When I shut down or sleep the laptop, the screen goes black and it freezes giving nothing but the black screen. But fans and power LED keeps on working. So, I have to keep on pressing power button to force shut down my laptop which is harmful to the hard drive. I updated drivers and everything but the problem is still there.I had my hard disc replaced even, but it didn't solve my problem. I came to know the it's something regarding intel management engine interface driver (which I have updated to latest) and that it needed to be downgraded to version 9.5. I couldn't find it anywhere. If you know where to find them for my laptop model or if you know any other solution, please help. Thank you

Accepted answers

KillerCroc

Good Morning @MaClane
Thank you for replying
My laptop model is Acer nitro 5 AN515-52
And I'm using windows 10 Home.
By the way I managed to solve the problem,
All I had to do was a bios update which has already been provided by Acer which says "Update Intel ME 1427 for RS6. 3. Update Intel MCU" ( version1.28)
After the update, the laptop seemed to be shutting down smoothly so far.
There was no need to downgrade intel Me drivers

All comments

MaClane

Good Morning KillerCroc !

Which EXACT model of your notebook?
What release build of Windows 10 is installed?
What energy plan are you using?

KillerCroc

Good Morning @MaClane
Thank you for replying
My laptop model is Acer nitro 5 AN515-52
And I'm using windows 10 Home.
By the way I managed to solve the problem,
All I had to do was a bios update which has already been provided by Acer which says "Update Intel ME 1427 for RS6. 3. Update Intel MCU" ( version1.28)
After the update, the laptop seemed to be shutting down smoothly so far.
There was no need to downgrade intel Me drivers