Aspire 5 A515-51-596K hinge broken and screen splitting

sao2sao2 Member Posts: 1 New User
After having my Acer 5 A515-51-596K for a little over a year, the hinge (it's on the right side when the laptop is open) suddenly started breaking when I tried to open the lid.  Then it broke and some small piece flew out, and the metal hinge started sticking out.  Then the hinge was so broken that when I tried to open the lid, the the screen started splitting open.  And now I can't even see anything on my laptop because the screen is white when it's on.  Anyone know what I should do?  It's unfortunate that it suddenly started breaking soon after the 1 year warranty was over....  I don't think I'll every buy a Acer laptop again after this incident. This has never happened to any of my previous laptops before.

FAQ & Answers

  • Jack22Jack22 ACE Posts: 2,307 Pathfinder
    @sao2
    you need to check with a local tech to check on the laptop. It might be problem with LCD or the cable connects to the display.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • KarpKarp Member Posts: 2,631 Guru
     Hello sao2,

    We are sorry you are experiencing issues with your Acer product, can you kindly send the serial number of your unit in a private message, please.

    Regards,
    Acer-Karp.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, [email protected].
  • gabigorriagabigorria Member Posts: 1 New User
    sao2 said:
    After having my Acer 5 A515-51-596K for a little over a year, the hinge (it's on the right side when the laptop is open) suddenly started breaking when I tried to open the lid.  Then it broke and some small piece flew out, and the metal hinge started sticking out.  Then the hinge was so broken that when I tried to open the lid, the the screen started splitting open.  And now I can't even see anything on my laptop because the screen is white when it's on.  Anyone know what I should do?  It's unfortunate that it suddenly started breaking soon after the 1 year warranty was over....  I don't think I'll every buy a Acer laptop again after this incident. This has never happened to any of my previous laptops before.
    Im from argentina and im having the exact same issue. However mi screen is still working and i want to fix this befores that happens. Unfortunately i cant get to reach anyone here because of the covid and this laptop has less than  a year so i would like an answer from acer. It clearly is a hardware problem from the factory.
  • pedroferraz2012pedroferraz2012 Member Posts: 1 New User
    I'm having the same issue, the left hinge is broken since a while, I'm been very careful to open the lid, but the screen seems getting loose, I'm afraid it will damage the lcd
Sign In or Register to comment.

Who's Online1.9K

brummyfan2
brummyfan2
Capochaxxvii
Capochaxxvii
egydiocoelho
egydiocoelho
EmersonSilva
EmersonSilva
Impulse0824
Impulse0824
Leorodamilans
Leorodamilans
leozinvr1
leozinvr1
Lexxx
Lexxx
MaJo3214
MaJo3214
Ocramserg
Ocramserg
rudysernajr
rudysernajr
Spilou
Spilou
techbeast12
techbeast12
Vinicius95
Vinicius95
+1.9K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements


Put your skills and not your eyesight to the test with the Nitro XV2's protective VisionCare technology. Be the best: https://acer.co/34PnwIA

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 4182

Total Points:7517

Total Accepted Answers: 375