Battery will not be charged

emina
emina Member Posts: 3 New User
edited August 2023 in 2019 Archives
The battery of my Acer laptop does not charge when the laptop is connected to the adapter. There is a message "will not be charged". The laptop works on the mains. I have ordered a new battery, but the problem remains the same. The adapter is probably okay, because I measured its current and this was 19.2 volts. What should I do?

Answers

  • Jack22
    Jack22 ACE Posts: 4,099 Pathfinder
    @emina
    Try to uninstall the battery driver by going to device manager and restart the unit, if still issue persist than try to change the battery and check.

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  • emina
    emina Member Posts: 3 New User
    Thank you for your answer. How do I uninstall it? Do I have to click on 'remove device'? I have clicked on 'update driver' but it says it has the most recent driver.
  • TECH_MAN
    TECH_MAN Ally Posts: 453
    Hi emina
    1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
      Laptop battery not charging Hp
    2. Now click Batteries in the Device Manager window.
    3. Next, you should right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
      Laptop battery plugged in not charging
    4. Click Uninstall to confirm.
      Dell laptop battery not charging but laptop works with power adaptor
    5. Click Action and then select Scan for hardware changes from there.
    6. Restart Your PC.
    7. A window opens from which you should select Search automatically for updated driver software. Windows will then find suitable battery drivers for you.
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  • emina
    emina Member Posts: 3 New User
    Thank you for the help, but it didn't work… It's still the same problem. Also, the light that normally goes on when you are charging starts to blink and than turns off. What else can I try?
  • Jack22
    Jack22 ACE Posts: 4,099 Pathfinder
    emina said:
    Thank you for the help, but it didn't work… It's still the same problem. Also, the light that normally goes on when you are charging starts to blink and than turns off. What else can I try?
    Try changing the battery but still it has the same problem than contact Acer support for help.
    The below link give you to check the Acer support
    http://www.acer.com/worldwide/support/

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