What should I do? Veriton Z4710g

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JKSLu
JKSLu Member Posts: 5 New User
edited March 1 in 2019 Archives
Veriton Z4710g stuck loading in the acer logo.

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  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Press & hold power button for at least 5 seconds or until the machine shuts off. Then release the power button and press it once again to try to turn it back on.   Jack E/NJ

    Jack E/NJ

  • JKSLu
    JKSLu Member Posts: 5 New User
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    Already tried that but when I tried to open it, the same thing happens. Is there any other way? :)
  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Did this stuck logo issue happen unexpectedly for no apparent reason? Jack E/NJ

    Jack E/NJ

  • JKSLu
    JKSLu Member Posts: 5 New User
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    Yes. I just shut it down and then the next day it was like that already. But the day before there was a power interruption. Could that be the cause? 
  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Possible but unlikely cause. Does the hard drive appear in both the BIOS menu Information & Boot tabs? Jack E/NJ

    Jack E/NJ

  • JKSLu
    JKSLu Member Posts: 5 New User
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    Yes, it does. 

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Shut the machine off. Remove the charger. Gently insert a paperclip into the reset pinhole on the bottom for about 10 seconds. Then let the machine set for about 15mins. Reconnect the charger. Turn the machine back on. Jack E/NJ

    Jack E/NJ

  • JKSLu
    JKSLu Member Posts: 5 New User
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    Okay Jack, Will try it. Thanks :)
  • JKSLu
    JKSLu Member Posts: 5 New User
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    Will it delete all my files? 

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    It shouldn't. Jack E/NJ

    Jack E/NJ