Monitor with a small bug. Looking for sugestions. Tobii 27" XB271HU

SlySalimander
SlySalimander Member Posts: 7 New User
edited February 14 in 2019 Archives

I have a Acer Predator Gaming Monitor with Tobii 27" XB271HU Tbmiprz 2560 x 1440 144Hz Refresh Rate NVIDIA G-SYNC. I got it from Amazon. But I have an odd bug. It is hard to reproduce. The only way to create the problem or solve the problem is - Turn it off then turn it on. It only happens about 1 out of 20 times.


I have tried using different ports on my video card. My card has more then one DP port. I have also tried using a different DP cable. I have also tried other monitors. So I am sure that the problem is following the Predator monitor.


The problem is that 3 or 4 columns of pixels are placed in the wrong place. They are always removed from the center of the screen and placed on side. Sometimes the left and sometimes the right side. I captured a video to show the defect. https://drive.google.com/file/d/135asLAcAclRrEGFMPOneQJvTVS_pcD1x/view?usp=sharing 


Most of the time the monitor works fine. But the defect is annoying. I am concerned that it may get worse.


Should I try to return it while it is still under warranty? Is there anything else I should try? The problem has existed since day one. I called Acer about it months ago. But I never pushed for a return. I wanted to do more testing. I wanted to be sure it was the monitor. I can solve the bug by just turning it off and back on. But I am concerened that some day this will not solve it. Will this get worse over time?


Best Answer

  • SlySalimander
    SlySalimander Member Posts: 7 New User
    edited September 2019 Answer ✓
    Ok I figured it out.  I got the monitor working on 165Hz.
    I had to change a setting in the monitor itself before windows would allow the 165Hz.

    Thanks Alexx102

    I will see what happenes.

    After doing my searching.  I went down the Rabit hole.  This problem is common and Alexx102 may have provided the best answer.

Answers

  • SlySalimander
    SlySalimander Member Posts: 7 New User
    I got it to happen on the other side.  Audio is *****.  Sorry.  But the video shows the bug.

  • Alexx102
    Alexx102 Member Posts: 1 New User
    Hi! It's a defect in all these monitors. Use a 165 Hz overdrive and the pixels will always be fine.
  • SlySalimander
    SlySalimander Member Posts: 7 New User
    edited September 2019
    The monitor says it does 144Hz.  I tried setting it to 165Hz.  I get no picture at 165Hz.  I changed it back to 144Hz.
  • SlySalimander
    SlySalimander Member Posts: 7 New User
    edited September 2019 Answer ✓
    Ok I figured it out.  I got the monitor working on 165Hz.
    I had to change a setting in the monitor itself before windows would allow the 165Hz.

    Thanks Alexx102

    I will see what happenes.

    After doing my searching.  I went down the Rabit hole.  This problem is common and Alexx102 may have provided the best answer.