Does my Acer Chromebook 14 model CB3-431 have Bluetooth, as i cant toggle it on.

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jssulh
jssulh Member Posts: 4 New User
edited November 2023 in 2019 Archives
I cannot enable bluetooth as i am trying to pair it with my Bluetooth Headphones.I cannot toggle the slider for Bluetooth  to enable it .

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  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @jssulh
    Try this
    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down for 30 seconds
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  • jssulh
    jssulh Member Posts: 4 New User
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    I'm afraid it didn't solve the issue, thanks anyway. Just annoyed  i cannot pair the headphones. cheers mate
  • jssulh
    jssulh Member Posts: 4 New User
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     FYI,I have checked the back of the chromebook and the label does state it has a bluetooth module.
  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @jssulh
    Factory reset your Chromebook
    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + r.
    3. Select Restart.
    4. In the box that appears, select Powerwash Continue.
    5. Follow the steps that appear and sign in with your Google Account.
    6. Once you've reset your Chromebook check and see.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • jssulh
    jssulh Member Posts: 4 New User
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    No luck,going to give Acer technical help a ring tomorrow to see what they say. Got the chromebook a  few week ago so I may just return it. Many thanks. Much appreciated.