Help Needed! - Acer Chromebook 14 (CB3-431)

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boshir
boshir Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hi, 

I bought a brand new chromebook, first few weeks of use I didn't have an issue. but recently it been a nightmare.
Its not too old maybe this year july I bought it. 

When turning it on from a cold boot it freezes. i have to press the power button to power off and on again few times to get into the os.
it freezes at different points. sometimes before the login screen sometimes at the login screen and even after i login it will freeze.

I have the 4gb ram model with Version 76.0.3809.136 (Official Build) (64-bit)... I have done a power wash and no enabled Linux. 
I have very little apps all on play store. like VLC Player and netflix and MS Word and Excel. 

It has light use, I dont do much on it... 

It also sometimes pixelated when it freezes. its very annoying as I cannot use it for work as its unreliable.

please advice on how to fix or a solution.

Thank you

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