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Why won’t my Acer Predator Helios 300 turn on?

DawsonwilsonxDawsonwilsonx Posts: 8Member New User
So, I’ve had my acer predator helios 300 (Model NO. N17C1) for almost a year now. Yesterday my pc had died and I never needed it to use so I didn’t charge it. But when I went to charge it didn’t work. The charging light never came out. I thought it was the Charger (still could be but I wanna make sure) so
i taped up anything I thought would affect it. No avail. After a while when pressing the power button, nothing happens. Usually it’s say “Low battery” or whatever but that didn’t happen. I’ve noticed that the only thing to happen is that the power led (indicating its on) flashes five times. I’ve looked online everyone and no one seemed to have this issue besides another acer laptop different from mine. I’ve tried everything just about. Resetting the battery on the back, leaving it for a few hours off charge. Now it’s plugged into the charger to see what will happen. I saw someone say something about taking out the ram and putting them back in? I don’t know. I want to know if it’s something besides the charger before I buy another one. (PS. The charging light doesn’t come on at all)

FAQ & Answers

  • What is the specific model of your notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    What is the specific model of your notebook? Example an515-51-75kz.
    Looking on the back. I believe it’s G3-571-77QK
  • OK! Make sure this button is being properly pressed by placing some layers of electrical tape:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    OK! Make sure this button is being properly pressed by placing some layers of electrical tape:

    What’s the best way to do that?
  • Putting some layers of electrical tape:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    Putting some layers of electrical tape:

    Okay I did it. Nothing happened though. Light is still flashing 
  • Have you tried resetting the battery like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    Have you tried resetting the battery like this:

    Yes, multiple times
  • Can you test with another power adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    Can you test with another power adapter?
    No unfortunately 
  • egydiocoelhoegydiocoelho Posts: 26,277ACE Trailblazer
    edited September 20
    You said you own the notebook for almost a year. So, it is very likely that your notebook is under warranty, correct? Have you also tried to remove rams memories?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    You said you own the notebook for almost a year. So, it is very likely that your notebook is under warranty, correct? Have you also tried to remove rams memories?
    Yes it’s under warranty I believe and no I haven’t tried that. I’m not sure how to remove them. 
  • See this video:

    But I would waste no time looking for a solution and would send the notebook to Acer technical service.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DawsonwilsonxDawsonwilsonx Posts: 8Member New User
    See this video:

    But I would waste no time looking for a solution and would send the notebook to Acer technical service.
    How would I send it to them? I bought it from amazon 
  • You bought the notebook in the United States, correct? If so, the warranty is valid within the United States. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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