Since windows 10 update I can not view my screen on a external monitor

Martyn78
Martyn78 Member Posts: 2 New User
edited November 2023 in 2019 Archives
Issues relegating to Intel(r) UHD Graphics Card on the Swift 3, was find until the last upload but now my monitor will say it does not recognise a cable.


Have contacted Acer and they asked me to reset which I have but no resolve.  Before I factory reset as I don't want to lose all my files I am hoping for another option.

I have tried rolling back the version of windows but no resolve.  I have rolled back after a similar problem in the past which worked which leads me to believe it's the update causing the issue.

Any help will be grateful as I need the bigger screen to work.

Answers

  • Martyn78
    Martyn78 Member Posts: 2 New User
    I have managed to download a driver from intel directly and upload it myself, it wasn't simple but it's a issue that should never have happened.

    Acer had me resetting my laptop which did not, work.  Now I have to reinstall everything.

    Acer if you are reading this please sort out your drivers!