ACER NITRO 5 AN515-51 BUILT IN CAMERA

xChuckie

Hi!
I bought my new laptop acer nitro 5,and the problem is my webcam is not working,i looked in device manager but camera doesnt show up in there,I tried all but i can't get it to work.

TECH_MAN

Hi xChuckie

Check if your webcam is on

Add Imaging Devices Manually

1. Hold the Windows Key and Press R.
2. Type hdwwiz.cpl and Click OK
3. Click Action and choose Add Legacy Hardware
   
   
4. Click Next, and choose “Install the hardware that i manually select from the list” and click Next, scroll down to choose Imaging Devices and Click Next.
   
   
5. Locate the missing device through the manufacturer’s tab and add it.

xChuckie

I dont have that options at all

Coqui13

xChuckie try this web site https://webcamtests.com/ (please click on test my cam if your cam is detected and allow access when prompted).

If you don't get any image or camera detected then try re-installing the driver with Driver Booster app/software or you can try re-installing the O.S. from factory defaults and see if the driver gets automatically re-installed Re-install with Alt-F10 here, last option will be contacting your local Acer support to have the unit sent for repair here.

andylb

It is inadvisable and unnecessary to use a 3rd party Driver app. Many problems have been posted here because of these 3rd party app installing incorrect drivers. Device manager and the hardware manufacturer have the correct drivers, it may take a little more work but it is far safer

xChuckie

I didn't use any 3d party Driver app,and my camera doesnt show on webcam test,and I cant find my camera in device manager,i dont know what to do, i have camera and can't use it,Nice.

andylb

xChuckie said:

I didn't use any 3d party Driver app,and my camera doesnt show on webcam test,and I cant find my camera in device manager,i dont know what to do, i have camera and can't use it,Nice.

I know you didn't use a 3rd party, that comment was to make sure that you didn't.
You could contact Acer support for your region

xChuckie

I can't contact them

Balatekie

xChuckie said:

I can't contact them

Hello!!

May I know the country you reside? Also share us the mode [phone or chat] through which you tried contacting Acer & what happened exactly when you tried contacting Acer support in your region. 

xChuckie

Croatia,i can't connect with them trough e-maila,i can only bring lapton in service centre

Jacob17

I am having this same issue, however when trying to add the device the only imaging devices that show up are listed under Microsoft and they are all printers or scanners. Integrated camera isn't an option. I have also noticed that my built in microphone array no longer works.

jaguar74

Hi guys, just would like to let everyone knows that my Nitro 5 webcam is back to work after today's windows update. thanks