ACER NITRO 5 AN515-51 BUILT IN CAMERA

xChuckie · September 18

Hi!
I bought my new laptop acer nitro 5,and the problem is my webcam is not working,i looked in device manager but camera doesnt show up in there,I tried all but i can't get it to work.

Image: https://us.v-cdn.net/6029997/uploads/editor/75/195o6hy7encv.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/4j/00n04af7ekzc.jpg

TECH_MAN · September 18

Hi xChuckie

Check if your webcam is on

Add Imaging Devices Manually

Hold the Windows Key and Press R.
Type hdwwiz.cpl and Click OK
Click Action and choose Add Legacy Hardware
Click Next, and choose “Install the hardware that i manually select from the list” and click Next, scroll down to choose Imaging Devices and Click Next.
Locate the missing device through the manufacturer’s tab and add it.

xChuckie · September 18

Image: https://us.v-cdn.net/6029997/uploads/editor/7u/vs7ovhnjpo9u.jpg

I dont have that options at all

Coqui13 · September 25

xChuckie try this web site https://webcamtests.com/ (please click on test my cam if your cam is detected and allow access when prompted).

If you don't get any image or camera detected then try re-installing the driver with Driver Booster app/software or you can try re-installing the O.S. from factory defaults and see if the driver gets automatically re-installed Re-install with Alt-F10 here, last option will be contacting your local Acer support to have the unit sent for repair here.

andylb · September 25

It is inadvisable and unnecessary to use a 3rd party Driver app. Many problems have been posted here because of these 3rd party app installing incorrect drivers. Device manager and the hardware manufacturer have the correct drivers, it may take a little more work but it is far safer

xChuckie · September 25

I didn't use any 3d party Driver app,and my camera doesnt show on webcam test,and I cant find my camera in device manager,i dont know what to do, i have camera and can't use it,Nice.

andylb · September 26

xChuckie said:

I didn't use any 3d party Driver app,and my camera doesnt show on webcam test,and I cant find my camera in device manager,i dont know what to do, i have camera and can't use it,Nice.

I know you didn't use a 3rd party, that comment was to make sure that you didn't.
You could contact Acer support for your region

xChuckie · November 5

I can't contact them

Balatekie · November 5

xChuckie said:

I can't contact them

Hello!!

May I know the country you reside? Also share us the mode [phone or chat] through which you tried contacting Acer & what happened exactly when you tried contacting Acer support in your region.