I purchased an Acer Aspire e15 from Amazon with the I5-8250 CPU and MX150. The unit is 1.6 years old and out of warranty range so no hope of fix or replacement. Over the last three weeks I have been getting progressively worse artifact crashes on the system which cause blinking squares on the display and system lock followed by shutdown. From the research I’ve done online it sounds like the most likely cause is hardware failure by the GPU unit. In my case I figure its the Intel 620 since I can play games for hours on the MX150 with no crashes.
For troubleshooting I’ve done windows updates, NVidia Experience checked the Acer Care tool (no updates listed for me). I even tried to update Intel drivers (suspecting the culprit to be the 620). I updated the Intel Rapid Storage drivers but the 620 Updates wouldn’t install because it stated I was using manufacturer drivers.
When I did a checkdisk I had some disk failures which I ran some DISM commands that seemed to fix that issue. Checkdsk ran with no errors after the DISM followup. But maybe there is a problem with the disk regardless?
I didn’t find any way to disable the 620 integrated to try and save the system using the MX150. About the only thing I can think of would be to rebuild the system with the disk boot partition and then seeing if maybe it was a drive issue?
Any ideas or is it more likely that it is just a hardware failure and there probably isn’t much I can do about it?
Thanks!
