Examples: Monday, today, last week, Mar 26, 3/26/04

My keyboard stopped working on my Nitro AN515-53

der72der72 Posts: 16Member Troubleshooter
edited September 2019 in Nitro and Aspire Gaming
how can i get it to work again. 
i cant plug an external keyboard in and that works. but i wiped the win 10 to see if it would help - but nothing. keyboard still dont work. what now? thx

Best Answer

  • der72der72 Posts: 16 Troubleshooter
    edited September 2019 Accepted Answer
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 
«1

FAQ & Answers

  • andylbandylb Posts: 3,179ACE Pathfinder
    Have you gone to Device Manager and uninstalled the keyboard then reboot?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • der72der72 Posts: 16Member Troubleshooter
    yeah thx... i just WIPED my win 10
  • der72der72 Posts: 16Member Troubleshooter
    but .. to make sure ... i just did it  - like you said. didnt help. ;-) 
  • andylbandylb Posts: 3,179ACE Pathfinder
    In that case it probably is a hardware problem, if you are under warranty contact Acer support for your region

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • der72der72 Posts: 16Member Troubleshooter
    okay might be. thx.. but it worked yesterday and its been sitting on my desk all day - no harm done. i was just updating my drivers in all machine. so i dont think so. so what is my problem? or how do i fix it?
  • der72der72 Posts: 16Member Troubleshooter
    oh yeah! i remember.. i did a firmware update - directly in Device Manager - right clicked on acer inc system firmware and updated it to version 1.26. must have dont it - what do you say ? thx
  • der72der72 Posts: 16Member Troubleshooter
    okay updated it to 1.28  - still a bricked keyboard. hmm
  • andylbandylb Posts: 3,179ACE Pathfinder
    ***** that's the worst way to update the BIOS. What's your exact model number AN515-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • der72der72 Posts: 16Member Troubleshooter

    i never would have done it there normally- was just right clicking all the way down - to see if all drivers were updated.. anyway - thx.. here : Nitro AN515-53

  • der72der72 Posts: 16Member Troubleshooter
    edited September 2019 Accepted Answer
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 
  • andylbandylb Posts: 3,179ACE Pathfinder
    Excellent well done

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • McnuvvetMcnuvvet Posts: 2Member New User
    der72 said:
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 
    I've tried to figure this out but I don't see anything for a ps/2 or even keyboard driver. How exactly did you go about doing this?
  • NYCMCNYCMC Posts: 31Member Die Hard
    I also tried with snappy driver but I didn't see an option for a keyboard update. I even removed the keyboard driver and ran snappy but it didn't do anything for me.  I just updated a few other drivers but it hasn't solved my wonky keyboard.  Its working ok for now but I've noticed the usual quirks here and there.
  • andylbandylb Posts: 3,179ACE Pathfinder
    der72 said:
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 

    I'm glad that Snappy worked out for you but a warning here to others, 3rd party driver update utilities have caused a many problems that have been posted here especially with GPU's and BIOS updates. It takes longer but I prefer to go to the hardware manufacturer directly and search for the correct driver for my device

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • NYCMCNYCMC Posts: 31Member Die Hard
    andylb said:
    der72 said:
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 

    I'm glad that Snappy worked out for you but a warning here to others, 3rd party driver update utilities have caused a many problems that have been posted here especially with GPU's and BIOS updates. It takes longer but I prefer to go to the hardware manufacturer directly and search for the correct driver for my device
    Agreed. I had two major problems as I was applying some snappy updates. Apparently, the laptop didn't like the Elan touchpad update and on reboot I was locked out of the laptop because the keyboard was completely shut off. I couldn't type in my password so I was stuck for a bit.  Luckily, I was able to use the Administrator account that didn't have a password and promptly uninstalled the driver and got my keyboard back.

    The second issue was applying the Rapid Storage update.  That basically BSOD the laptop stuck at the Acer splash screen.  Anyway, somehow I kept trying until Windows allowed me to Restore and luckily I was able to get back to work.

    My laptop is usable for the time being.  Maybe some of the drivers that were updated helped. I won't say its a definite fix until after a few more days.
  • der72der72 Posts: 16Member Troubleshooter
    andylb said:
    der72 said:
    i solved it.. i used snappy integrated install drivers update.. and it picked a "non" internal ps/2 keyboard driver or likely .. when i manually picked a "internal" ps/2 keyboard driver on the list - it worked again. yay!! 

    I'm glad that Snappy worked out for you but a warning here to others, 3rd party driver update utilities have caused a many problems that have been posted here especially with GPU's and BIOS updates. It takes longer but I prefer to go to the hardware manufacturer directly and search for the correct driver for my device
    ah" dont get me wrong. Snappy DID in fact give me the error in the beginning! but when i went BACK to snappy and "scanned" for drivers again, THEN i could see there were more "options" on keyboards, and when choosing drivers for my keyboard i could see an "internal ps/2" driver thus choosing a random "internal" driver, my keyboard came alive again. 

    and for some reason i cant recreate the specific list - but attached a picture of "how the list looks" in snappy - and if one does that for keyboard - you will find a "internal ps/2 keyboard driver" -

    (btw my snappy dont like the ez pad either ;-) )

    https://photos.app.goo.gl/yyu3ZshwiqNeXdWq9 
  • Pawan2701Pawan2701 Posts: 11Member

    Tinkerer

    Did the problem get solved completely? I have the same model an515-53. The same keys were not working and it is really frustrating. Pls help!!!
  • der72der72 Posts: 16Member Troubleshooter
    Yes . Solved completely! 
  • der72der72 Posts: 16Member Troubleshooter
    suggestion to solving it. 
    install snappy driver etc.. scan for drivers. (only list- dont download all).
    find drivers for keyboard list. open list. find a "internal keyboard" driver.. install it.. leave the rest. 
    thats how i went about it. ;-) 
    ps i tried to install my driver for keyboard from homepage.. didnt help anything. 
    i still have no idea whats wrong in techincal terms. but it worked. never had a problem since. (and im not going to use snappy again ;-) ) 
  • Pawan2701Pawan2701 Posts: 11Member

    Tinkerer

    Other than ELAN Ez touch filter, didn't find any other internal ps/2 driver in the list. Do I need to install elan and need to scan for internal ps/2 driver again? Pls elaborate mate..Thanks!!!
Sign In or Register to comment.

Who's Online in this Category2

Balatekie
Balatekie
brummyfan2
brummyfan2

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos