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PC screen ph315-51 at 144Hz?

Barto_Barto_ Posts: 13Member New User
Good morning I bought a predator helios 300 (ph315-51) but I can't set the 144Hz refresh rate although we are told in the specifications that the monitor reaches 144Hz
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FAQ & Answers

  • What is the exact model of the notebook? Example an515-51-75kz. Also, look at this: https://community.acer.com/en/discussion/comment/693121/#Comment_693121
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  • Barto_Barto_ Posts: 13Member New User
    where can I find it?
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  • Barto_Barto_ Posts: 13Member New User
    serial number: NHQ3FET015828017973400
    SNID: 82800603934
  • Check the monitor information like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Barto_Barto_ Posts: 13Member New User
    MONITOR\LGD0590

    the site says it does not support 144Hz
  • Generally, when a particular model supports 144hz, this information appears on a sticker pasted on the display. Is your model the PH315-51-77N1?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Barto_Barto_ Posts: 13Member New User
    No mine is PH315-51
  • Barto_Barto_ Posts: 13Member New User
    Could this be a problem with the type of graphics card set? Intel is set in the display, and if gtx is needed?
  • I do not think so. Can you confirm if your model is this one? https://www.acer.com/datasheets/2018/4876/PH315-51/NH.Q3FET.015.html
    Also, show us where it is specified that your notebook comes with a 144hz display? I would like to know where you got this information, because the panelook informed that your display does not have 144hz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 3,075ACE Pathfinder
    edited September 17
    Barto_ this is simple if you have a 144hz sticker in the left side of the display it will support if you only have 1080p its 60hz only windows will automatically set any display to 144hz if this one supports it if you bought it from a store that advertized it as 144hz and you have the 1080p sticker my friend you were conned by them they sold you cat for rabbit :)


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  • Barto_Barto_ Posts: 13Member New User
    Ok thanks

    I thought the version I bought was 144hz, obviously I got the wrong version. RIP
  • Can you post the model link you purchased? On the site, informs that your model has 144hz?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Barto_Barto_ Posts: 13Member New User
    I wasn't there any more yesterday I was looking on the site but it was removed.
  • If you are sure that on the site said the display was 144hz, I suggest that you exchange the notebook with the dealer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aceerfanaceerfan Posts: 54Member Devotee
    Barto_ said:
    Ok thanks

    I thought the version I bought was 144hz, obviously I got the wrong version. RIP
    well we all make mistake =) well if you can exchange it that will be the best. if not possible resell it and get the one you want. hope it works out.
    Tips 1: For gaming laptop make sure before you shut down especially after a heavy gaming session to let it cool down for at least 10min before you switch it off!


  • Barto_Barto_ Posts: 13Member New User
    Ok, thanks for the availability
  • xapimxapim Posts: 3,075ACE Pathfinder
    edited September 18
    Barto_ if they advertized 144hz (if you have an invoice/email of the purchase saying you bought a 144hz model) and they sent you a 60hz model i would probably get it exchanged or get them to at least partly refund it while you keep the one they sent you


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ZalnlolagainZalnlolagain Posts: 1Member New User
    edited September 18
    If they don't give you a refund, you can still purchase a panel and upgrade it. I did one with a Nitro 5. Just make sure the Pin number match.
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