Hello all,
I have problems with exercising of the warranty rights for the above listed laptop. After I had brought the laptop in the authorised service on June 6th 2019, they claim that they can not determine how the malfunction of the motherboard appeared. At the same time they are rejecting warranty without any proof that I as a customer had caused the laptop to stop working.
After problems with authorised service, I had sent E-mail complaint to local Acer company on Acer.Croatia@acer.com. Since they had not respond until today, I had sent the problem to press@acer.com and cr@acer.com and did not got any reply to day, even from Acer Group.
My questions are following:
1) If anyone could give me an advice what should I do and how, to get any kind of support from Acer company regarding my problem with warranty?
2) I think that it is unherad of that authorised service could reject warranty without any explanation /proof. I have complete correspodention with service and I can use it as a proof if it would be necessary to have written evidence where authorised service claims : "we can not determine how the malfunction occured". But based on this statement they had rejected warranty.
I hope that someone could give me a clue what should I do next?
Acer Aspire a 717-71G is a premium product and I think that if authorised sellers and service are not capable of giving appropriate service, Acer as a company should at least give some support. Even reply to an E-mail they offered online. Otherwise, one could think that buyers can not not get support in exercising their rights claimed by warranty after they had paid for a "premium" product.
I would appreciate any kind of help regarding this matter.
