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Recovery Problems

I have a Acer Laptop (Aspire E5-576G) and I want to reset my laptop completely and delete all of its files but I keep getting an error code and I don't know how to fix it. The error code says
"Recovery
Your PC/Device needs to be repaired
A required device isn't connected or can't be accessed 
Error code: 0xc0000185
You'll need  recovery tools. If you don't have any installation media (like a disc or USB media device), contact your PC administrator or PC/Device manufacturer."

FAQ & Answers

  • MaClaneMaClane Posts: 12,473ACE Trailblazer
    Good Morning Simien !

    Are you using the Acer installation system by pressing ALT + F10 when you turn on the device?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019 

  • Deejay_techDeejay_tech Posts: 333Member Seasoned Practitioner
    it would be better if you use Microsoft media creation tool to make a bootable usb  pendrive and then doing a fresh install of win 10. this is since as you stated you want to delete everything.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • MaClaneMaClane Posts: 12,473ACE Trailblazer
    If your device has a factory OEM system, it is best not to create media and reinstall in this way, but to use the Acer factory recovery system.
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019 

  • Deejay_techDeejay_tech Posts: 333Member Seasoned Practitioner
    Acer factory recovery is very old version of win 10. after doing that your laptop will auto update. (unless you disable update, which is not recommended)
    so better to do the latest one itself.

    just my opinion.....
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • MaClaneMaClane Posts: 12,473ACE Trailblazer
    But this is the safest and most effective way to maintain the factory OEM system.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019 

  • Deejay_techDeejay_tech Posts: 333Member Seasoned Practitioner
    i understand your point of view. Acer just does some 'minor' customisation (oem) basically to the drivers and adds oem information.
    but latest win10  contains nearly all the updated drivers for the laptop. some which are not there you can get it via device manager update.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • SimienSimien Posts: 3Member New User
    MaClane said:
    Good Morning Simien !

    Are you using the Acer installation system by pressing ALT + F10 when you turn on the device?


    I tried that multiple times, I got the same error message even after doing that and now I'm not even able to use ALT + F10 because the screen just glitches and then the laptop turns off.
  • SimienSimien Posts: 3Member New User
    it would be better if you use Microsoft media creation tool to make a bootable usb  pendrive and then doing a fresh install of win 10. this is since as you stated you want to delete everything.
    I just tried doing that and, I got another error code
    0x80070020 - 0x90018
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