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RzV11RzV11 Posts: 11Member


Hi guys ! I have an acer predator helios 300 and today i noticed a huge problem with my laptop. Even tough it's plugged in the battery is not charging. It stays at 0% . I don't know what to do . I read some articles and noticed that there could be a problem with some screws not being fixed in the RAM space on the bottom of the laptop . What should i do ? any solutions from someone who had the same problem. Thank you. 

FAQ & Answers

  • TECH_MANTECH_MAN Posts: 329Member Seasoned Practitioner
    Hi RzV11
    Please perform a power reset and check if the issue is resolved.
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.
    The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds.
    Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop to check the charging issue.

    If the issue persists, open device manager, under the Batteries category, Uninstall "Microsoft ACPI Compliant Control Method Battery". Then in Device Manager taskbar, click Scan for hardware changes. After device manager detects Microsoft ACPI Compliant Control Method Battery component and restores it, restart your computer and issue should be fixed.

    Please post back and let me know if you need more help.

    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • GLMGLM Posts: 44Member Troubleshooter
    1 check your charger ,
    2 . Check charger port 
    3. check battery condition.if it is Good or.not.
    4. perform reset . 
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