H and G keys not working AN515-51

Krissyboo
Krissyboo Member Posts: 2 New User
edited November 2023 in 2019 Archives
started having problems with those two keys after I got my hard drive replaced any idea what it could be?

Answers

  • TECH_MAN
    TECH_MAN Ally Posts: 453
    Hi Krissyboo

    Then try the following... just make sure you disconnect the external keyboard while the system is reloading.

    1. Uninstall the keyboard driver.
    2. Reboot the computer (without reinstalling the driver).
    3. When it restarts, it should reinstall the driver on its own.

    If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

    Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

    You may also want to check the device for malware, viruses, etc., which can interfere with normal operation.

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  • What is the exact model of notebook? Example an515-51-75kz.
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  • Krissyboo
    Krissyboo Member Posts: 2 New User

    AN515-51 is what it is

  • Ok! In addition to tech_man's tips, have you tried resetting the internal battery?
    What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)